The itinerary was the attraction as well as the benefits conferred as a result of my cruise status (over 15 with Oceania in the last 5 years.)
The service in the cafeteria was sub-par. many of the servers didn't speak adequate english to understand the request of the passenger. They made little effort to comprehend and would just stare awaiting the passenger's clarification of the english word for the food. The servers frequently slapped the food on the place with subtle hostility.
Moving on to the entertainment, the musicians in the onboard band played without passion or emotion. Nice for a less than mediocre high school band fulfilling a requirement but surprising on a 5 star ship. The string quartet played out of tune and without enthusiasm.
The visiting entertainers were spotty as to talent.
Destination services was a disaster of disorganization. passengers were kept waiting until the ship was docked and ready for disembarkation and bus loading before tickets were issued thus delaying the departures and adding serious confusion and amazement at the lack of crowd and loading management.
My gratuities were included for a month trip but the ship insisted they were included for only a portion of the trip. As I write my travel agent is attempting to correct that erroneous position and obtain return of the over charge.
The general atmosphere has change as related to service during the time I have cruised but this trip was surprising in its lack of politeness toward the passengers. In light of the fact there is an increase of 5 star and better competition, I am surprised Oceania is seemingly unaware of their descent toward average.
Perhaps it was just a string of 30 bad days for the staff. Or, perhaps it is a suggestion of future deterioration. I hope not.
the entire ship needs to move beyond this faux country club atmosphere.
the woodwork in the cabin is no longer inspiring.
the storage is adequate.
the bathroom needs to be replaced.
the shoved together beds are not comfortable for a couple who like to sleep together on a solid plane as opposed to in a hole dividing the two beds.
the cabins have become unimaginative in light of decor preferences which prevail now.