1. Home
  2. Cruise Reviews
  3. Independence of the Seas
We chose this cruise based on previous cruises with RCL and they have been really great. Expectations were high for this one , however given this was half term week the ship badly lets itself down on the staff to customer ratio. This is typified in the bar areas in trying to get a drink on a pre paid drinks package, on previous tours waiting staff were consciously trying to make sure people were not waiting/sitting around without getting service. The windjammer buffet restaurant also was seriously lacking in a) adequate seating for guests and more worryingly b) the lack of staff to clear off tables which early in this cruise on one lunchtime, where literally piled high with plates etc, giving guests no where to dine. The standard of food being served in the main restaurants is very bland to say the least, coupled with the extension of charges to "fine dining" options. We have no problem in paying a cover charge to Chopps Grille or Giovannis , but Johnny Rockets $6.95/head and Ben & Jerrys/cupcakes, are hardly fine dining, so should be inclusive. We have yet to meet our state room attendant and this is the last night of our cruise, on previous cruises they were very attentive and welcomed you on your arrival. We have no doubt that all crew work extremely hard, but as guests we feel this lack of visible guest to crew ratio is letting the RCL name down significantly. We have cruised on 5 previous occasions with rcl and found all to be of a really high standard, but given the fact in our opinion these high standards have now slipped considerably we would have to seriously think about using RCL in the future.

RCL standards have slipped

Independence of the Seas Cruise Review by Rafas12thman

3 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Europe
We chose this cruise based on previous cruises with RCL and they have been really great.

Expectations were high for this one , however given this was half term week the ship badly lets itself down on the staff to customer ratio. This is typified in the bar areas in trying to get a drink on a pre paid drinks package, on previous tours waiting staff were consciously trying to make sure people were not waiting/sitting around without getting service.

The windjammer buffet restaurant also was seriously lacking in a) adequate seating for guests and more worryingly b) the lack of staff to clear off tables which early in this cruise on one lunchtime, where literally piled high with plates etc, giving guests no where to dine.

The standard of food being served in the main restaurants is very bland to say the least, coupled with the extension of charges to "fine dining" options. We have no problem in paying a cover charge to Chopps Grille or Giovannis , but Johnny Rockets $6.95/head and Ben & Jerrys/cupcakes, are hardly fine dining, so should be inclusive.

We have yet to meet our state room attendant and this is the last night of our cruise, on previous cruises they were very attentive and welcomed you on your arrival.

We have no doubt that all crew work extremely hard, but as guests we feel this lack of visible guest to crew ratio is letting the RCL name down significantly.

We have cruised on 5 previous occasions with rcl and found all to be of a really high standard, but given the fact in our opinion these high standards have now slipped considerably we would have to seriously think about using RCL in the future.
Rafas12thman’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Royal Caribbean Independence of the Seas price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Cabin
Bedding and carpet need renewing
Shower really refreshing
  Independence of the Seas Deck Plans

Port & Shore Excursion Reviews