1. Home
  2. Cruise Reviews
  3. Celebrity Eclipse
We sailed on the 2 day trial cruise May 2015, it was so good, we booked again this year and recommended it to our friends, each couple paying £800 to include the classic drinks package in Aqua Class. Iglu assured us this would cover all normal beers and wine this was serious mis selling it only really included very basic beers (for example not Corona beer) and no wine. This was exasperated by our card not being marked as to the package we were on and there were no lists of what was or wasn't included and nothing on our booking confirmation, some staff told us it covered drinks up to $6 and others said $9 this was only confirmed by trial and error at the till, we were forced to ungraded to Premium drinks package at a cost of $96 per couple but we shouldn't have bothered as the drinks confusion was ship wide, every bar and every passenger having to go through this trial and error at the till, creating 6 deep queues where there were huge arguments over the various drinks package people were on, the bar staff added to the confusion by their lack of knowledge. The ship was either unable to cope with the number of passengers or it was seriously undersaffed, creating bad tempers and confrontation through out, it was a complete nightmare, to call it Weatherspoons at see is more of an insult to Weatherspoons than Celebrity. We got off as early as we could on Saturday when we docked at Le Harve and stayed off until the last possible moment before sailing, such was the incredibly poor atmosphere onboard. The queues to get off on Sunday morning were an hour and a half or more. Early this year we sailed on the QM2 and didn't want to get off, on Celebrity we couldn't wait to get off. We were seriously mis sold by Iglu, endorsed by Celebrity incredibly unprofessional service...Never Again.

Weatherspoons at Sea

Celebrity Eclipse Cruise Review by Tonysouthsea

3 people found this helpful
Trip Details
We sailed on the 2 day trial cruise May 2015, it was so good, we booked again this year and recommended it to our friends, each couple paying £800 to include the classic drinks package in Aqua Class. Iglu assured us this would cover all normal beers and wine this was serious mis selling it only really included very basic beers (for example not Corona beer) and no wine. This was exasperated by our card not being marked as to the package we were on and there were no lists of what was or wasn't included and nothing on our booking confirmation, some staff told us it covered drinks up to $6 and others said $9 this was only confirmed by trial and error at the till, we were forced to ungraded to Premium drinks package at a cost of $96 per couple but we shouldn't have bothered as the drinks confusion was ship wide, every bar and every passenger having to go through this trial and error at the till, creating 6 deep queues where there were huge arguments over the various drinks package people were on, the bar staff added to the confusion by their lack of knowledge.

The ship was either unable to cope with the number of passengers or it was seriously undersaffed, creating bad tempers and confrontation through out, it was a complete nightmare, to call it Weatherspoons at see is more of an insult to Weatherspoons than Celebrity. We got off as early as we could on Saturday when we docked at Le Harve and stayed off until the last possible moment before sailing, such was the incredibly poor atmosphere onboard. The queues to get off on Sunday morning were an hour and a half or more. Early this year we sailed on the QM2 and didn't want to get off, on Celebrity we couldn't wait to get off. We were seriously mis sold by Iglu, endorsed by Celebrity incredibly unprofessional service...Never Again.
Tonysouthsea’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Eclipse price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

AquaClass
Cabin A1 1643
Ok but out mini bar had nothing in it except a bottle of champagne, which did not feature on the price list, our friends in cabin 1645 had a fully stocked mini bar?
Penthouse Deck Inside Cabins, Balcony Cabins, Suite Cabins