Norwegian Getaway Cruise Review by tcl82
- Sail Date: April 2017
- Destination: Transatlantic
- Cabin Type: Inside Stateroom
Our room was an interior on deck 8. You had to pass the automatic doors that led to the outdoor walkway so it was always very cold and drafty through the halls. Would have to wear a jacket just to navigate through the area if I were to get breakfast in the morning or step out after the sun had set. The room served our needs however and I do not have any complaints with the cabin itself. We had issues with our room steward from day 1 with our room only being made up once close to 9pm and not formally meeting our steward until the end of day 2/maybe even day 3. This is not to say we expected an entire turn-around in our room multiple times a day..we wanted the beds to be made at least once before around 8pm. This spanned out to multiple talks with the Housekeeping Director, her direct supervisor, and our steward directly as things continued to escalate. We didn't feel secure with our belongings due to agitation and couldn't trust that our room would be made up when we would come back to the room. We also would make it a point to steer clear of our room during the entirety of her shift (which she shared with us), aka our leisure time was determined by her schedule and whether or not she could get to our room at least once a day. We tried to solve these issues with our steward directly as we felt uneasy and uncomfortable with the way things were progressing up the chain of command and ultimately got to a silent agreement that the bare minimum--at least with the current track record of our voyage--would suffice.
The ports have been touched on by other reviews from our voyage but I will also touch on it briefly. We only successfully docked at 2/3 of our scheduled ports, this is with me grouping in Southampton where we not only arrived 5 hours late, but the disembarkation process took almost the same amount of time depending on when your group was allowed to try for the Tropicana Room where Immigration processing was taking place. Upon speaking with many guests I learned that they missed their excursions, or did not book one and ended up disembarking after everything had been closed. I booked the London on your Own tour and did not reach London until around 5pm. This still includes around a 3 hour wait time with immigration. It was tough seeing so many guests struggle and be uncomfortable as we waited in line for so long without access to a bathroom, snacks or drinks. Our time was "extended" until 8:45pm and left us with less than half the time said on our itinerary. We made the most of our time and truly were just excited to be on land before getting back on.
We did not go to Ponta Delgada and Brussels, and had issues with the propulsion systems beginning in Brest that were to be remedied in Southampton (the reason we could not get to Brussels). It is worrisome when even the cruise staff partakes in the overall gossip attempting to suss out what was going on.
For missing these ports and the overall mismanagement of this voyage we were offered $100 per person in a non refundable cruise credit..aka money that must go directly back to their pockets. Was more insulting than it was helpful. We were given refunds for our excursions.
I would never go back on a Norwegian ship, nor would I recommend.
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Port & Shore Excursion Reviews
London On Your OwnOur excursion staff on the bus were lovely and very kind. Our time was cut incredibly short and were left running around London hoping to see all that we could in the limited amount of time. Was more due to the time change in re: disembarkation rather than the excursion itself.View All 12 London On Your Own Reviews