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Diamond Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
986 Reviews

What a Joke!

Diamond Princess Cruise Review by Comeback not so new!

13 people found this helpful
Trip Details
  • Sail Date: Apr 2017
  • Destination: Asia
  • Cabin Type: Balcony

The ship and the senior crew are an absolute disaster.

- Many plumbing leaks across the ship: in the cabin hallways, toilet overflows into main walkways, buckets in shops to catch the drips from the ceiling. Crew admit the boat is getting old and needs lots of maintenance. Always heater fans working to dry out wet carpet, fans and cables created additional trip hazards.

- 2 hour line up for Customs at Sakaiminato. Announcements kept blaming computers not working but when we finally got to the end all (8) computers were working. Again talk to the crew and they say the problem was that most of the Customs staff were set up downstairs where the crew get off. Good news was that there were no lines there and the crew got off very quickly. Captain later apologised and more or less said get over it. Passengers don't pay top dollars to stand in queues. Perhaps the captain needs to be reminded who pays his wages. Excursions were cut short even though it was promised that they wouldn't.

- Ship had a bad vibration which is very unpleasant especially when dining.

- Food was average and always cold.

- Saw a senior member of the staff reprimand another waiter in the middle of the dining room in front of passengers. Waiter in turn gave him a mouthful back; this shows the respect shown for senior staff.

- Never saw the captain or senior officers walking around the ship. It would appear that mingling with general passengers is not their style.

- Entertainment was rubbish.

Enough whining; all in all captain, ship and cruise was a very poor reflection of Princess which in turn has done a huge injustice to the lovely people and country of Japan. Can't believe how much the standards and service of Princess has dropped since our previous cruises.

Cabin staff and most waiters were brilliant!


Comeback not so new!'s Full Rating Summary
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Onboard Experience
Enrichment Activities
Value For Money
Embarkation
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Cabin Review

Balcony
Cabin BB B520

Cabin was good. Some nights there was a loud whistling of wind. Cabin attendant was excellent.


Port & Shore Excursion Reviews


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Comeback not so new!
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