My husband and I (both in our 50's) sailed on the Aug.28th Boston to Bermuda cruise. We are not new to cruising but this was our first (and last) Norwegian Cruise Line cruise. We live in the Boston area so I was wooed by the convenience of leaving from Boston. We were initially taken back by the disorganization at the port but none the less we were on the ship within 45 minutes. We had our welcoming champagne and were feeling very excited about the upcoming week. The ship's public areas are kept well. I had read on this site that Windows was open for lunch on embarkation day and had planned to dine there. We were getting to know the ship and we were trying to get to Windows when two different crew members tried to tell us we needed to go to Raffles if we wanted lunch. I went to a different stair well and found my way back to discover that indeed we could have lunch at Windows. We had a nice peaceful lunch (tilapia was very good). We walked around made dinner reservations for the specialty restaurants and got to our cabin. I was first shocked at how dirty it was. The window to the sliding door was greasy the mirror had not been cleaned and the balcony was the worst. Table was filthy and the glass was so dirty you could not sit and see through it. We always get a balcony cabin because we spend a lot of time there. We have coffee in the morning...snacks and drinks in the late afternoon and sit out before bed. We called and asked to have it cleaned immediately. It was finally done on Wed. afternoon day 5 of the cruise (they sent us chocolate covered strawberries but they were old and we could not eat them). I missed not having the balcony use. We later found food in a draw and someone's clothes. The next morning we returned to Windows for breakfast and dined with 4 other guests. I ordered eggs over easy and received them sunnyside up when I told the waitress she argued with me that that was how they made them. I didn't eat breakfast that day. That evening we went to Champagne Charles for a before dinner drink. There is a wonderful couple that sings from about 5 till 8:30. We had a nice cocktail the gentleman that waited on us was very pleasant and attentive, and were given olives, cheese and toast along with Asian snack mix. However the next evening we returned and the waitress was so rude I could not believe it (I had never been treated so badly by a waitress before). She must be very unhappy with her job...we returned every other night, despite her, because we enjoyed the entertainment. We ate dinner several times in the Garden room...the food was not up to other cruise line food we have had. We dined one night at Shogun...we had loved the Asian restaurant on another cruise ship but we did not find this to be the same quality both in food and service. We looked forward to dinner at Carneys. We both ordered filet it was not as good as we had hoped. I had ordered a salad with tomatoes and onion. There was one small ring of an onion and the tomatoes were not ripe. I left all but one small bite on the plate and the waitress did not inquire about why I did not eat it (very unprofessional for a specialty restaurant. We also had dinner at the French Bistro and found it to the best restaurant on the ship. We returned again on the last night. We love Bermuda and enjoyed our visit there. All and all we found this cruise not to our liking. We were disappointed in the lack of effort the crew displayed. The first day at the pool we witnessed a women slip on water from the hot tub. The wind was bowing water on to the stairs and deck. She clearly hurt her arm and the response from the crew was very slow. They were more concerned in moving one of there yellow cones over than in assisting her. I understand the freestyle concept provides a venue for guests that prefer to dine casual however "cruise casual" should not be a dirty tee shift and cut off jeans. Clearly this was not the right cruise line for us. The cost was within $100 our Solstice cruise last winter so it isn't like we saved a lot of money. I love Bermuda and I will return next year on Celebrity or Holland America.