My wife and I did a similar cruise on the Zaandam from San Diego to Hawaii several years ago and wanted to try it from a different port, and to see what changes may have occurred to the ship and/or ports of call. The ship seems brighter and refreshed, except for the TVs in the cabins which are from the 70s, or so they appear based on the very poor picture quality. Speaking of which I can't understand why we were void of major TV news channels on the last three days back to Seattle except for two ESPN stations, and the only TV weather updates were for South American countries through the BBC channel. HAL, it's 2017 and we have the technology so PLEASE USE IT!! Try for some better customer service here.
Our primary negative perception about the cruise and the ship is about how cool/cold the ship's public areas were kept requiring us and many other passengers to habitually walk around wearing our coats, hoodies, etc. We would sit in, for example, to listen to Adagio only to have cold air conditioning blowing on our heads, as well as elsewhere about the ship. Uncalled for.
The lack of a librarian/IT supervisor was another failure in customer service, and the staff at the front desk was no substitute, nor should they be. The excessive cost coupled with the poor quality of WiFi service is a slap in the face for any passengers trying to make use of that service and should be improved.
The cabin was satisfactory and kept clean daily, as were all the public areas.