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We chose this 12 day cruise on the Dawn from NOLA to Boston because it was a great deal, fit perfectly into the itinerary that we had in mind, we had heard good things about Norweigan from others and the research we had done into it all seemed fine. We booked it for our Honeymoon and were very excited, my wife has a gluten allergy and on all the other cruises we had been on with Royal Caribbean had no issues with the gluten thing. We had called the cruise line prior to booking to make sure everything would be okay with her dietary restrictions, looked at all the literature they had for the boats and their policies. No one or anywhere we were able to find in the standards was it that she had to order all of her dinners or even room service 24 hours in advance. None of the food on the buffets were labeled with any sort of allergens and staff was very unhelpful when asked about the contents. One night she got very sea sick and I ordered her room service to try and help ease the stomach issues asked for some gluten free noodles with butter and cheese, guy on the phone said fine then proceeded to call me back and say that I needed to order room service 24 hours in advance, thats not really the point of room service plus its supposed to be made to order. Thankfully we had ordered her dinner for that night 24 in advance and they delivered that but it was sweet and sour soup and fishy fish, not the best thing for a nauseous person. The freestyle dining is nice in theory but the need to make reservations for every place we wanted to eat was a bit obnoxious and again not anywhere did it tell us we had to make those reservations. It just added another level of non relaxations to the trip. The ship was nice but a lot of dead ends and having to figure out the way around the boat. They were also doing a lot of construction while we were on there, redoing the doors re-tiling a bunch of things. Our room was really nice a bit better than the other rooms we had been in especially for it being a porthole room. The stewards were very nice and attentive we had a great interaction with them all. The dining besides the issues was alright, we really enjoyed Cagney's steak house was a really good steak for both of us our server there was nice and we spent a third of our nights at Los Lobos the mexican place since they were really nice and gluten free there wasn't too difficult and the staff was knowledgeable. The buffet wasn't great as we had the issues, and we met two ladies who had a really bad experience two hairs baked into their food, in the same day, and the staff said she could just grab a new plate never asked what is was or even investigate it. We wont be going back on Norwegian again as all the food difficulties and in general a majority of the staff were not fun to interact with, whereas on previous cruises with other lines it was really easy and fun with the staff and food.

Lackluster service and gluten troubles

Norwegian Dawn Cruise Review by cmonette89

2 people found this helpful
Trip Details
  • Sail Date: April 2017
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Oceanview Picture Window
We chose this 12 day cruise on the Dawn from NOLA to Boston because it was a great deal, fit perfectly into the itinerary that we had in mind, we had heard good things about Norweigan from others and the research we had done into it all seemed fine. We booked it for our Honeymoon and were very excited, my wife has a gluten allergy and on all the other cruises we had been on with Royal Caribbean had no issues with the gluten thing.

We had called the cruise line prior to booking to make sure everything would be okay with her dietary restrictions, looked at all the literature they had for the boats and their policies. No one or anywhere we were able to find in the standards was it that she had to order all of her dinners or even room service 24 hours in advance. None of the food on the buffets were labeled with any sort of allergens and staff was very unhelpful when asked about the contents. One night she got very sea sick and I ordered her room service to try and help ease the stomach issues asked for some gluten free noodles with butter and cheese, guy on the phone said fine then proceeded to call me back and say that I needed to order room service 24 hours in advance, thats not really the point of room service plus its supposed to be made to order. Thankfully we had ordered her dinner for that night 24 in advance and they delivered that but it was sweet and sour soup and fishy fish, not the best thing for a nauseous person. The freestyle dining is nice in theory but the need to make reservations for every place we wanted to eat was a bit obnoxious and again not anywhere did it tell us we had to make those reservations. It just added another level of non relaxations to the trip.

The ship was nice but a lot of dead ends and having to figure out the way around the boat. They were also doing a lot of construction while we were on there, redoing the doors re-tiling a bunch of things.

Our room was really nice a bit better than the other rooms we had been in especially for it being a porthole room. The stewards were very nice and attentive we had a great interaction with them all.

The dining besides the issues was alright, we really enjoyed Cagney's steak house was a really good steak for both of us our server there was nice and we spent a third of our nights at Los Lobos the mexican place since they were really nice and gluten free there wasn't too difficult and the staff was knowledgeable. The buffet wasn't great as we had the issues, and we met two ladies who had a really bad experience two hairs baked into their food, in the same day, and the staff said she could just grab a new plate never asked what is was or even investigate it.

We wont be going back on Norwegian again as all the food difficulties and in general a majority of the staff were not fun to interact with, whereas on previous cruises with other lines it was really easy and fun with the staff and food.
cmonette89’s Full Rating Summary
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Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB 5562
Beds were alright a bit springy but the room was spacious and well kept. Room stewards were very nice and fun to interact with.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews