The cruise was going okay until we attempted to get into the Azores where we didn't dock because we were told the ship couldn't get in because of weather. It was more than likely an electrical issue with the azipods that we found out the ship was having issues before we left Miami (Norwegian employee comments).

We docked in Brest France and were forced to use a gang plank rated for 20 persons and the officers also al least 50 to 100 people at the same time. There were so many people the gang plank was shaking. It was a miracle there wasn't a serious accident. People with disabilities there was very little help from the crew. They were allowing people to go up and down at the same time which made the situation even worse. As the excursions were coming back to the ship it started to pour rain, with only 3 tents, which they only put up when it was pouring 100s if not 1000s of guests were left waiting to board. At 3pm when the captain knew he was going to be late to leave port, they decided to add a second gang plank. They over booked our excursion in Brest and two elderly people were unable to get on the bus (video is available). Were told that the captain didn't know that a gang plank had to be used because the deck he thought we were suppose to debark was too low and had to use the gang plank(s). the line to get back and ship was at least 500 people and the buses returning dropped people off at the front and made to walk to the back.... Unbelievable, again view is available.

Several hours after we left port we were told by the captain that there was electrical issues with the azipods and that we couldn't go at full speed, therefore we would be late getting into Southampton UK. The ship would have to stay in port to repair the issues, this meant we were unable to make the port in Brussels. We landed in Southampton at noon and it took 4 to 5 hours to go through UK immigration. People with disabilities were left to stand without water and chairs. Our family were planning to meet friends we hadn't seen for over 15 years was cancelled. After standing in the immigration line for hours we had enough time to grab a cab to go for dinner and return to the ship. Another horrible day and again total mismanagement by the captain and senior officers. Read more