We choose this cruise for the Panama Canal, which was an excellent experience. But the ship either needs three months in drydock for upgrades or to be target practice for the Holland Navy. The AC did not work in many staterooms. It usually was the discussion at dinner. It also either was not working in various public areas or they had the temp set in the mid-70s. Maybe for the Canadian sailings out of Boston that is fine but in the tropics it was pretty tough, especially for a more mature clientele. There were numerous water leaks from the galley on Deck 7 down to cabins on Deck 6. One couple we knew was moved because the water was so deep. The elevator bank was flooded and out of commission for one day but had a musty smell the rest of the journey. The food was uneven. Frozen food is tough to prepare when you want to show an image of high-end dining. But our lobster tail was burnt, and we had chewy prime rib. All in the main dining hall. We were told by others that if we want good steaks we need to the Pinnacle Grill, which is an upcharge. The Lido Deck food was terrible. One chicken sandwich was so tough I could not even cut through it. Dessert choices are limited. The ice cream bar was left unmanned twice. The spoons in the taco bar were constantly completely in the serving trays. Meaning the handles were submerged in the food. Basically, whoever handled them recently was fingering the food. Hour of operations are much fewer than Royal Caribbean and Carnival. I felt that if you are not willing to put your best culinary foot forward for everyone then you are really trying, especially after customers pay so much for these long cruises. The ship shimmies at about 15 knots or above, especially in the atrium and in the aft dining room. The main dining room has tears in the carpet, and some of the aft windows our cracked. We had any-time dining, so we had different wait staff.. Some were better than others. Some did not get orders straight. The maitre'd was excellent. Activities are limited to trivia games, jewelry sales, some decent lectures (but I did not go) and some odd movie choice for a cruise with a mature audience (a movie about Alzheimer's, a rescue of a sinking boat and Jaws (on TV)). Our room staff was perfect. They worked hard every day and was on top of everything. This was our first trip on Holland America. I would try them again but on one of its new ships.

The Maasdam Needs Help

Maasdam Cruise Review by JPJPJP58

9 people found this helpful
Trip Details
We choose this cruise for the Panama Canal, which was an excellent experience. But the ship either needs three months in drydock for upgrades or to be target practice for the Holland Navy.

The AC did not work in many staterooms. It usually was the discussion at dinner. It also either was not working in various public areas or they had the temp set in the mid-70s. Maybe for the Canadian sailings out of Boston that is fine but in the tropics it was pretty tough, especially for a more mature clientele.

There were numerous water leaks from the galley on Deck 7 down to cabins on Deck 6. One couple we knew was moved because the water was so deep. The elevator bank was flooded and out of commission for one day but had a musty smell the rest of the journey.

The food was uneven. Frozen food is tough to prepare when you want to show an image of high-end dining. But our lobster tail was burnt, and we had chewy prime rib. All in the main dining hall. We were told by others that if we want good steaks we need to the Pinnacle Grill, which is an upcharge.

The Lido Deck food was terrible. One chicken sandwich was so tough I could not even cut through it. Dessert choices are limited. The ice cream bar was left unmanned twice. The spoons in the taco bar were constantly completely in the serving trays. Meaning the handles were submerged in the food. Basically, whoever handled them recently was fingering the food. Hour of operations are much fewer than Royal Caribbean and Carnival.

I felt that if you are not willing to put your best culinary foot forward for everyone then you are really trying, especially after customers pay so much for these long cruises.

The ship shimmies at about 15 knots or above, especially in the atrium and in the aft dining room.

The main dining room has tears in the carpet, and some of the aft windows our cracked. We had any-time dining, so we had different wait staff.. Some were better than others. Some did not get orders straight. The maitre'd was excellent.

Activities are limited to trivia games, jewelry sales, some decent lectures (but I did not go) and some odd movie choice for a cruise with a mature audience (a movie about Alzheimer's, a rescue of a sinking boat and Jaws (on TV)).

Our room staff was perfect. They worked hard every day and was on top of everything.

This was our first trip on Holland America. I would try them again but on one of its new ships.
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Cabin Review

Large Interior Stateroom
Cabin I 537
The interior cabin was bigger than our interior cabins on Carnival and Royal Caribbean. It even had a sofa, which mad it seem like a suite to us. The room staff was excellent. It's also around the corner from the self-serve laundermat and the Deck 5 gangway.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews