Crown Princess Cruise Review by Pat C
- Sail Date: April 2017
- Destination: Europe
- Cabin Type: Premium Balcony
Atrium entertainment extremely noisy around a lot of the floors of the ship and could not hear the reception area people because of the noise.
Reception Staff. Some not helpful with a slight attitude problem others excellent. More training needed. If they did not know an answer they should say they do not know but will find out and leave a message on the room phone.
First morning for breakfast in restaurant there was chaos with staff who may have just got on the ship. Took about 1.5 hours to get served and then it was incorrect. Maitre D' called too room numbers but nothing actually done. They must have thought it would keep us quiet.
Restaurant service sometimes very slow so missed show.
Shuttle Bus services: not as good as other shipping lines when docked in port areas where passengers not allowed to walk to gate. Usually provided by dock authorities but at Marseilles Princess own but charge $14 return to old port which was excessive for a relatively short ride. Many people very angry that they did not tell passengers of free port shuttle a few hundred yards from the ship. This did not go in as far as Princess one but options should have been given.
Had some difficulty with some services and became irate so saw a "sensible" receptionist who said we could reduce the gratuities which we did.
Generally found ship a bit too large for our preference.
Disembarkation: 1.5 hrs late because of delay due to bad weather but went fairly well.
Would probably try another cruise now that we know how they operate and learned a lot from passengers waiting to leave the ship a bit late but knowledge for later.
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