Don't be fooled by the so-called luxury on the QM2yes the ship is sumptuous, but the service and attitude is not good. On 30 July, my husband and I took the transatlantic trip on QM2. After much research re cabins in our price, I decided we did not want one of the in-hull balconies. Instead I chose one of those recommended on Cruise Critic (by an experienced traveler/cruiser). I booked with an online agent and our paperwork showed we were assigned our cabin of choice #6035this is one of the larger cabins in this category in an excellent forward location. Surprise, surprise, we got on board and were sent to an in-hull balcony cabin. After calling the purser's office and getting no help, we went there personally. There, we met with the same unhelpful attitude, finally were able to talk to an officer-To make a long story shorter, she assured us she had available the very same configuration at the aft end of the ship, so we accepted. Only to find it was configured for handicappedtherefore the altered bathroom took a large portion of the cabin, and most of the closet space. Back at the purser's office once more, we were told that was all there was except for two inside cabins. We had no dining/seating assignment yet, so we ate dinner in the cafeteria. Next day, we finally were assigned a dining seating, and, to mollify us, I guess, we were seated at an with an officer on the three formal nights with complimentary wine. We were also sent a flower arrangement. So we could unpack 'housekeeping' provided us with a rolling coatrack and three sets of plastic drawers. A fine experience of 'old-time elegance' on Cunard's QM2!