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MSC Fantasia Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
468 Reviews

My worst experience

MSC Fantasia Cruise Review by Mathieu

7 people found this helpful
Trip Details
  • Sail Date: Mar 2017
  • Destination: Transatlantic
  • Cabin Type: Suite

I made this cruise with MSC and never had such a bad experience. I reported my complaints at MSC and the even refused a compensation!!!!!!

The transfer was a mess, the embarkation was very bad.

I booked an Aurea Suite(!) no window to open nor a balcony. I asked for a swap but was told off by the receptionist.

In the bars (from an Italian ship) there was no Martini available nor Aperol. Sometimes there was no Prosecco at stock.

The restaurant was understaffed, waiter did not have enough time to take the order, tablecloth was dirty, glasses unpolished.

The food was bad, the meat was not tender we were not able to consume the rack of lamb, the duck breast or the veal. It could not be chewed!

The touring office told me off while taking my ticket, I did not know about the voucher that I was obliged to take the English coach. Very unkind staff.......

Eating from the buffet was the alternative but there was no variation, each day the same and sometimes there was no food at all at the opening hours.

The entertaiment was very poor, at all pool activities always the same tape with music. There were 8 entertainers for 20 participators. The rest from the guests was complaining because it was to loud.

MSC did not understand my complaint but: never again!!!!

Mathieu's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Shore Excursions
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