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We just completed a cruise on NCL Pride of America sailing the Hawaiian Islands. We are the reunion planners for a Navy ship and had 22 people joining us for this cruise and a tour of Pearl Harbor & military sites. While dealing with the Group Agent for NCL I kept asking for answers via email for my reference if needed which he never did. We, as a group, experienced poor food in the dining room and buffet; as well as in one of the specialty restaurants. Also, the service was extremely poor…….in the dining room we were told there was 1 server per 16 tables. Many dishes from one course were never cleared before the next course was served. There were many items out of order for several days…………ice machine, ice cream machine, drink machines, toasters, and some toilets. In the buffet there was just one person making omelets while 15 people waited; even tho there was a second omelet grill to use. One morning in the buffet an officer was reprimanding a staff person in front of passengers. We had a balcony cabin which was nice but the bed placement could have been better…….it was in the middle of the room so you had to constantly keep walking around it. The bathroom was very roomy with a good shower. Our cabin steward great……we voted him our “vacation hero”. I doubt we would cruise with NCL again as have had better experiences on other cruise lines.

Not so good cruise

Pride of America Cruise Review by kiki kane & dedo

1 person found this helpful
Trip Details
  • Sail Date: April 2017
  • Destination: Hawaii
  • Cabin Type: Balcony
We just completed a cruise on NCL Pride of America sailing the Hawaiian Islands.

We are the reunion planners for a Navy ship and had 22 people joining us for this cruise and a tour of Pearl Harbor & military sites. While dealing with the Group Agent for NCL I kept asking for answers via email for my reference if needed which he never did. We, as a group, experienced poor food in the dining room and buffet; as well as in one of the specialty restaurants. Also, the service was extremely poor…….in the dining room we were told there was 1 server per 16 tables. Many dishes from one course were never cleared before the next course was served. There were many items out of order for several days…………ice machine, ice cream machine, drink machines, toasters, and some toilets. In the buffet there was just one person making omelets while 15 people waited; even tho there was a second omelet grill to use. One morning in the buffet an officer was reprimanding a staff person in front of passengers. We had a balcony cabin which was nice but the bed placement could have been better…….it was in the middle of the room so you had to constantly keep walking around it. The bathroom was very roomy with a good shower. Our cabin steward great……we voted him our “vacation hero”. I doubt we would cruise with NCL again as have had better experiences on other cruise lines.
kiki kane & dedo’s Full Rating Summary
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Cabin Review

Balcony
Cabin BE 8160
Cabin was small and bed was placed wrong. Bath was adequate and had a good tall shower.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

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