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Pearl Mist Review

4.5 / 5.0
Editor Rating
207 reviews

Never again

Review for Pearl Mist to Cuba
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1biker!
2-5 Cruises • Age 70s

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Sail Date: Apr 2017
Cabin:

We chose this cruise because it offered 7 ports of call, more than any other cruise ship. Three of those ports Maria La Gorda, Parque de Nacional Alexandro de Humboldt and Holguin were unique to this cruise line. When we paid our deposit we received a letter saying we would have our final itinerary with excursion details 3 months before departure. We didn't receive details until 3 weeks before departure when we were informed that there would be only 4 ports of call and the 3 unique ones were cancelled. No explanation was offered. This change came after we had made our required final payment and after the time for cancellation with a refund had run.

Customer service was nonexistent. We emailed Pearl Seas 2 times before the trip asking for an explanation of the new itinerary and a partial refund based on the reduction in ports and excursions (which were included in the price). No response. While onboard we were informed that the change was because of the Cuban government but we also learned that the 3 omitted ports had been omitted on every cruise the Pearl Mist took before our's in 2017. One of the cruise directors was unable to explain why we had not been notified earlier of the new itinerary but offered to send PS an email from the boat promising that they would get back to me with an explanation. They never responded.

We went on the cruise. What we did and saw was fine. The cabin was on the big side. We had a deck. Seating was open in the dining room. Food was fine. Wine and beer was free with lunch and dinner and were fine. Lecturer Ted was knowledgeable and a good speaker. The other lecturer was neither.

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