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Don't get me wrong, we had fun, but we had to be flexible and patient and drink a lot of Maria's martini's to do so. We have cruised multiple times before on multiple cruiselines, including Carnival and so we read all the reviews ahead of time. We incorporated all the tips to save time and frustration that we found online ahead of time. Some reviews referred to the passengers who take this specific cruise as "Walmart People" in a derogatory way. I was pleasantly surprised to find very happy, pleasant passengers on this cruise. However, the staff were miserable and it showed. When we arrived into Charleston, just as previously detailed, it was a giant Mess. It was accurately described as if it was the first time Carnival and the port staff had ever cruised from Charleston, disorganized chaos. On our departure day, Carnival's connectivity was down. They were writing our names down on paper, one by one. Once we FINALLY got on the ship, we thought ok, now it will be better. The cabin rooms are really outdated. There was only 1 working outlet in our entire cabin, bathroom light was broken, rust in the bathroom, chips in the mirror, just old - out dated. No bathroom amenities, no hair dryer, just a bar of soap. There is cheap shampoo and I "guess" body wash (the descriptor tag on mine was missing) mounted in the shower. The entire trip, our TV only picked up fuzzy images that would switch between black and white and color, so we only turned it on a few times out of desperation. We had researched what we thought was our ship on the carnival website, yeah, um, no... things that we expected to be there were not. If the spa is your thing, you will be GREATLY disappointed, there are no amenities at all, our service was not scheduled properly (my birthday gift) and they just said, 'oh, sorry'. The cigarette smoke on the ship is EVERYWHERE but especially in the casino, you can't even go near it without walking away smelling like you smoke a pack a day. If you are struggling to find the Serenity "adults only" quiet space - it is near (below) the kids area and it is super tiny, so good luck getting a spot. It is nothing like the pictures on Carnival's website, there are no couples loungers, what a joke. And the signs say no reservations, but people put their personal items on the chairs and walk away, before daybreak. I don't mind moving a towel, but I do mind moving someone's bag or shoes. And again, none of this would be that bad, if the crew members weren't so miserable. We gave it a good honest effort, we went to the shows, we went to the parties, we played the games, we tried to create fun, but in every instance, the Carnival staff was grumpy, not helpful and overall miserable. The only standout was Maria in the Alchemy bar, she was adorable!! Guy's burger joint was enjoyable, but I think it wouldn't have been as tasty if Carnival's food was as good as it used to be. One of the treats of Carnival used to be surf and turf, lobster and steak, now there is an up charge of $20 p/p to enjoy this treat. The menu stays pretty much the same the entire cruise, so other spots like Guy's burgers becoming a special treat (sad). The candy shop was a special treat, but we only enjoyed that for 1 day, since we're grown ups and don't want diabetes as a special departing gift. Yes, Dr. Seuss was on the loose, in a grungy, dirty old Dr. Seuss costume, running around the ship with a bunch of kids (desperate for fun) following him around. Shopping was a joke, nothing worth buying, a bunch of marked up crap. Things you could purchase for much much less at the mall, on the ship for 60% more. We booked an excursion to Blue lagoon in Nassau, so glad we did, but again, the Carnival staff seemed annoyed by having to organize us into groups for excursions. There were a few fun dance parties at night, but they were fun because there were no staff interfering and the passengers were having fun, they were highly intoxicated but they were being silly and making the best of what we had to work with on this particular ship. Debarkation was another crazy mess and the crew were just like "form a line" "form a line" there were 17 million lines, none of which helped organize anything. What a mess!! P.S. Bring a snack for this part, you will be hungry! Oh and Faster to the Fun is probably worth it, we didn't purchase it because another reviewer said it doesn't apply to the arrival line's in the port (while trying to park) and that's ok, because it does help you get "off" the ship faster! (It should be promoted as "Faster to Freedom") Luckily, we traveled with some great friends and it was my and my friends birthday so we were having fun no matter what, but Carnival did their very best to make having fun a challenge for us. Time to retire the Ecstasy and provide the staff some remedial, happiness, customer service training. Carnival has milked this cash cow once too often, time to put her to pasture... Disappointed.

Carnival Staff Purgatory Ship

Carnival Ecstasy Cruise Review by randynt

27 people found this helpful
Trip Details
  • Sail Date: May 2017
  • Destination: Bahamas
  • Cabin Type: Interior
Don't get me wrong, we had fun, but we had to be flexible and patient and drink a lot of Maria's martini's to do so. We have cruised multiple times before on multiple cruiselines, including Carnival and so we read all the reviews ahead of time. We incorporated all the tips to save time and frustration that we found online ahead of time. Some reviews referred to the passengers who take this specific cruise as "Walmart People" in a derogatory way. I was pleasantly surprised to find very happy, pleasant passengers on this cruise. However, the staff were miserable and it showed. When we arrived into Charleston, just as previously detailed, it was a giant Mess. It was accurately described as if it was the first time Carnival and the port staff had ever cruised from Charleston, disorganized chaos. On our departure day, Carnival's connectivity was down. They were writing our names down on paper, one by one. Once we FINALLY got on the ship, we thought ok, now it will be better.

The cabin rooms are really outdated. There was only 1 working outlet in our entire cabin, bathroom light was broken, rust in the bathroom, chips in the mirror, just old - out dated. No bathroom amenities, no hair dryer, just a bar of soap. There is cheap shampoo and I "guess" body wash (the descriptor tag on mine was missing) mounted in the shower. The entire trip, our TV only picked up fuzzy images that would switch between black and white and color, so we only turned it on a few times out of desperation. We had researched what we thought was our ship on the carnival website, yeah, um, no... things that we expected to be there were not. If the spa is your thing, you will be GREATLY disappointed, there are no amenities at all, our service was not scheduled properly (my birthday gift) and they just said, 'oh, sorry'. The cigarette smoke on the ship is EVERYWHERE but especially in the casino, you can't even go near it without walking away smelling like you smoke a pack a day. If you are struggling to find the Serenity "adults only" quiet space - it is near (below) the kids area and it is super tiny, so good luck getting a spot. It is nothing like the pictures on Carnival's website, there are no couples loungers, what a joke. And the signs say no reservations, but people put their personal items on the chairs and walk away, before daybreak. I don't mind moving a towel, but I do mind moving someone's bag or shoes. And again, none of this would be that bad, if the crew members weren't so miserable. We gave it a good honest effort, we went to the shows, we went to the parties, we played the games, we tried to create fun, but in every instance, the Carnival staff was grumpy, not helpful and overall miserable. The only standout was Maria in the Alchemy bar, she was adorable!! Guy's burger joint was enjoyable, but I think it wouldn't have been as tasty if Carnival's food was as good as it used to be. One of the treats of Carnival used to be surf and turf, lobster and steak, now there is an up charge of $20 p/p to enjoy this treat. The menu stays pretty much the same the entire cruise, so other spots like Guy's burgers becoming a special treat (sad). The candy shop was a special treat, but we only enjoyed that for 1 day, since we're grown ups and don't want diabetes as a special departing gift. Yes, Dr. Seuss was on the loose, in a grungy, dirty old Dr. Seuss costume, running around the ship with a bunch of kids (desperate for fun) following him around. Shopping was a joke, nothing worth buying, a bunch of marked up crap. Things you could purchase for much much less at the mall, on the ship for 60% more. We booked an excursion to Blue lagoon in Nassau, so glad we did, but again, the Carnival staff seemed annoyed by having to organize us into groups for excursions. There were a few fun dance parties at night, but they were fun because there were no staff interfering and the passengers were having fun, they were highly intoxicated but they were being silly and making the best of what we had to work with on this particular ship. Debarkation was another crazy mess and the crew were just like "form a line" "form a line" there were 17 million lines, none of which helped organize anything. What a mess!! P.S. Bring a snack for this part, you will be hungry! Oh and Faster to the Fun is probably worth it, we didn't purchase it because another reviewer said it doesn't apply to the arrival line's in the port (while trying to park) and that's ok, because it does help you get "off" the ship faster! (It should be promoted as "Faster to Freedom") Luckily, we traveled with some great friends and it was my and my friends birthday so we were having fun no matter what, but Carnival did their very best to make having fun a challenge for us. Time to retire the Ecstasy and provide the staff some remedial, happiness, customer service training. Carnival has milked this cash cow once too often, time to put her to pasture... Disappointed.
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Cabin Review

Interior
Cabin 4D M19
Old, outdated, broken light, non-labeled dispensers in the shower, only 1 working outlet, rust, tiny scratchy towels. Beds were fine.
Empress Deck Inside Cabins, Outside Cabins, Balcony Cabins