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Norwegian Epic Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
4,228 Reviews

The NO internet cruise

Norwegian Epic Cruise Review by tdrisdale

2 people found this helpful
Trip Details
  • Sail Date: Apr 2017
  • Destination: the Western Mediterranean
  • Cabin Type: Mid-Ship Inside

Having to pay over $200 for Wi-Fi that does not work is just not right. And I mean "99% DOES NOT WORK". You try and log in and you get “The Proxy server isn’t responding”, and if you get logged in the time to load a page is forever. When I talked to the IT person he was rude and said: "Oh, yes it is normal for a web page to take 5 minutes to load, and I don't do phones, only internet." The 2nd time I approached him he was very curt. I needed the service so I had to get up at 4:00 am to use the Wi-Fi.

It seemed like a lot of the food we got had no taste, so bland if I closed my eyes I would not know what I was eating. The breakfast buffet was good except the potatoes. You know how potatoes get from setting. In the main dining restaurant, my lasagna was very dry and the cheese on top was inedible, probably from sitting under or over heat. Our next meal at main dining resulted in a waiter that ignored all his tables while he talked. I had to remind him he was ignoring his tables to make him go away. What made this worse was he barely could speak English. Overall most food was good. At the Spiegel Tent show and dinner, we got a menu, BUT they did not ask what we wanted. Everybody got steak, a great steak but what if I did not eat meat? There are not menus except at the restaurants; we had to walk to each one to see the menu. At another show the bartender in the main theater let people stand in line for 10 minutes then just closed the bar. He could see the line but made no effort to give advance warning that the bar closed when the show started. I watched a very polite man treated like crap. I am sad to say that this was not the only time I was exposed to staff rudeness.

The daily news letter leaves a lot of unanswered questions, plan on having to ask for info about simple things. The map of the ship is not the best. In the daily news letter I did not see the small little mention about tendering. I had no idea what tendering meant. When I did find out what it meant, it was too late, so it was 1:00 pm before we got a ride to shore, so we missed our tour. By the way tendering means singing up to get a boat to shore. I have been on 4 cruises and this was the first time I had heard of this. Last; charging a gratuity for the liquor in the mini bar is a rip-off, you pay $9 for a $2 bottle of liquor and then they add a fee PLUS 18% gratuity. I paid $35 for 3 little bottles.

tdrisdale's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
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Shore Excursions
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Cabin Review

Mid-Ship Inside
Cabin IC 9151

The cabin is small like all inside cabins. We had a great cabin steward.

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Very good guide, interesting facts and kept it moving.

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The guide knew a lot of interesting facts. The only problem is it is very crowded, but there is no getting around that.

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Florence (Livorno)

We booked a taxi and he took us to Florence and Pisa and waited for us. The price was only 50 euros each for 7 people. We got to go and see and do at our own pace.


We rode the bus and got on and off at will. We mostly shopped. There were many sites to visit if you wanted.

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