Chose it because it went where we wanted to go but didn't ant to go all the way to Vancouver but we were told we couldn't get off in Honolulu unless we paid for entire leg to Canada. That being said the reasons we were terribly disappointed are many. I got food poisoning in the formal dining room and was treated like a criminal for even suggesting that the escargot was bad. The front desk told me to go to my room and stay there until they released me. No one in the medical staff saw me, took my temperature or helped me at all. When I wanted food while in my room no one answered the phone in room service or the front desk for at least an hour. When I finally went to the front desk (yes, I left my room!) they had room service call me.15 ins later they called and took an order for me and my husband they said it would be there in 30 mins. which ended up being an hour and a half later. I called the medical staff to find out when I would be able to leave my room, she told me she would let me know sometime the next day after 9 a.m. and then hung up on me before I could saying anything more. Before they released me they came to "sanitize" our room. Which included wiping down a few surfaces but NOT the phone, door handles or bathroom door or the arm chairs. After they supposedly had sanitized the bathroom, I took a wad of TP and wiped under the rim of the toilet seat. It was filled with brown slime and black mold!!!! I let the front desk know this and they said they would mention it to the proper staff, but it never got cleaned. At least 70-80% of passengers were sick with a cold for the entire 36 days. There weren't any waste cans to dispose of used tissues so people were putting them on their used plates, behind curtains next to the tables etc. on Lido deck. I never saw anyone wipe off the chair arms (sticky, oily film covered the arms) I did see them wipe off the handrails but nothing else. The excursions were pretty lame in some cases very good in a few cases. Orcas were touted on the ship as being plentiful on the Orca Whale watch in Victoria but were nonexistent after 3 hours in the cod and rain. To be honest they should call it a wildlife tour since they said while we were on the tour that they hadn't seen or heard of any Orcas being seen for a long time. There was no more to do on sea days than on in port days but much more crowded of course. No games or entertainment around the pool on sea days. In fact one day they took most of the pool chairs away and had a "big sale" on stuff they hadn't been able to get rid of in the last 30 something days. Service in the Lido dining room was the best thing we experienced. The service people were friendly and hard working. Many times though on sea days we had to bus our own tables and get our own beverages because the help was over worked, not enough help. Roasting the same meats is not my idea of cooking. Pretty much roast pork leg and fried chicken every day. Lots of mashed potatoes and carrots. The salad bar was wonderful and was the saving grace for the food department. Finally the last day was the crowning insult. We paid (through the excursions department) $58 for the 2 of us to be transported to the airport to catch our flight. The whole process was chaos both the ship and the bus company were to blame. There was no sense of urgency through the whole chaotic ordeal and culminated in many of us on our bus missing our flights which of course incurred even more fees and getting home 8 hours later than our original flight.

Worst Cruise Ever

Noordam Cruise Review by senior world travelers

10 people found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Transpacific
  • Cabin Type: Standard Interior Stateroom
Chose it because it went where we wanted to go but didn't ant to go all the way to Vancouver but we were told we couldn't get off in Honolulu unless we paid for entire leg to Canada. That being said the reasons we were terribly disappointed are many. I got food poisoning in the formal dining room and was treated like a criminal for even suggesting that the escargot was bad. The front desk told me to go to my room and stay there until they released me. No one in the medical staff saw me, took my temperature or helped me at all. When I wanted food while in my room no one answered the phone in room service or the front desk for at least an hour. When I finally went to the front desk (yes, I left my room!) they had room service call me.15 ins later they called and took an order for me and my husband they said it would be there in 30 mins. which ended up being an hour and a half later. I called the medical staff to find out when I would be able to leave my room, she told me she would let me know sometime the next day after 9 a.m. and then hung up on me before I could saying anything more. Before they released me they came to "sanitize" our room. Which included wiping down a few surfaces but NOT the phone, door handles or bathroom door or the arm chairs. After they supposedly had sanitized the bathroom, I took a wad of TP and wiped under the rim of the toilet seat. It was filled with brown slime and black mold!!!! I let the front desk know this and they said they would mention it to the proper staff, but it never got cleaned. At least 70-80% of passengers were sick with a cold for the entire 36 days. There weren't any waste cans to dispose of used tissues so people were putting them on their used plates, behind curtains next to the tables etc. on Lido deck. I never saw anyone wipe off the chair arms (sticky, oily film covered the arms) I did see them wipe off the handrails but nothing else.

The excursions were pretty lame in some cases very good in a few cases. Orcas were touted on the ship as being plentiful on the Orca Whale watch in Victoria but were nonexistent after 3 hours in the cod and rain. To be honest they should call it a wildlife tour since they said while we were on the tour that they hadn't seen or heard of any Orcas being seen for a long time. There was no more to do on sea days than on in port days but much more crowded of course. No games or entertainment around the pool on sea days. In fact one day they took most of the pool chairs away and had a "big sale" on stuff they hadn't been able to get rid of in the last 30 something days.

Service in the Lido dining room was the best thing we experienced. The service people were friendly and hard working. Many times though on sea days we had to bus our own tables and get our own beverages because the help was over worked, not enough help. Roasting the same meats is not my idea of cooking. Pretty much roast pork leg and fried chicken every day. Lots of mashed potatoes and carrots. The salad bar was wonderful and was the saving grace for the food department.

Finally the last day was the crowning insult. We paid (through the excursions department) $58 for the 2 of us to be transported to the airport to catch our flight. The whole process was chaos both the ship and the bus company were to blame. There was no sense of urgency through the whole chaotic ordeal and culminated in many of us on our bus missing our flights which of course incurred even more fees and getting home 8 hours later than our original flight.
senior world travelers’s Full Rating Summary
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Cabin Review

Standard Interior Stateroom
Cabin N 1048
Cabin itself was average kind of tired décor and bathroom toilet seat under rim was filthy and gross
Upper Promenade Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins