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Norwegian Sun Review

A trip of life time ruined at start

Review for South America Cruise on Norwegian Sun
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6-10 Cruises • Age 60s

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Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: Nov 2016
Cabin: Inside
Traveled with children
Heater to counter the freezing cold air. Pipeline was not original to the m
Thermostat didn't work. we could not shut it off and there was no heat
We tried to fix the heating pipeline in the middle of night with telephone
See the red mildew on the floor tiles?
Do you think the vent should be changed or cleaned?
This is how our bathroom look.
Too bad you can not smell it.  It smelled l
more dirty tiles
Dirty vent, dirty room
Patched up remote control for the heater.
Again the ship is not well equip
wet carpet, try walk on it
sink stopped draining suddenly
cigarette on the bathroom floor after the "engineer" left
Put towels down to help dry the wet floor. 
The heater's condensation
Use the towels to built barriers to prevent the water from slashing around
You would not like our room nor the smell.

On our NCL cruise aboard the Norwegian Sun, November 2 -- December 2, 2016, the staff was out of control.  Room cleaning was completely substandard.  Staff made little response to requests from the passengers.  Staff retaliated against "complainers."  In one instance, NCL staff left fresh excrement on the shower curtain of a couple who reported multiple times that they could not turn off the heat in their cabin.

Our trip was ruined from the start.  Passengers are telling each other their bad experiences on board and there were numerous complaints.

1) Our stateroom 8312 temperature was too cold - not inhabitable for us.  We could not shut off the freezing cold current of air.  In addition to being so cold, there was mildew everywhere on the bathroom floor and the vent in the room was extremely dirty.

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