Serenade of the Seas Review

Details matter, now they charge for room service, there is no lotion or shampoo

Review for Transatlantic Cruise on Serenade of the Seas
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Sally J Kelly
6-10 Cruises • Age 80s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Apr 2017
Cabin: Deluxe Ocean View Stateroom with Balcony

Good value but there is a visible difference in how they treat new cruisers vs diamond/gold members. So, for example every afternoon they had cocktails In the public bar that others could not enter. The theater had seats reserved for gold members and a lounge room in the Vortex area for diamond members only. Everything was posted no entry for us other lowly cruisers in these areas. You are supposed to feel special but they made you feel second class (which I guess we were). Other ships are more discreet in the extras they provide repeat cruisers.

The ship shows a lot of wear and tear on furniture and tables. The tables in the Windjammer restaurant we're always sticky.

The good things: great service from staff in stateroom and dining room. The staff was friendly and very good at their jobs. The stateroom was fine but couch had tears on the arms and looked dirty.

Cabin Review

Deluxe Ocean View Stateroom with Balcony

Cabin E1

Nice

Port Reviews

Cobh (Cork)

City and countryside was very beautiful.

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