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I, and many others felt that Royal Caribbean has gone downhill. We are Diamond members, and are disappointed to feel this way. The reasons include: 1 - there were limited activities for us to participate in (especially on sea days, which were many), 2 - Most of the activities were income producing for Royal Carib. (e.g. used to have free classes for jewelry making. There was only a scrap booking class for which there was a fee). 3 - Only one lecturer, who was good; however RCI scheduled him in venue much too small twice because there were practice sessions in the theater (couldn't hear or see lecture in alternate venue). Also, his lectures did not follow our itinerary. I understand this is how RCI scheduled the topics. 4- the daily compass was often inaccurate (passengers showed up for event, which never happened. 5 - The cinema was much too small; passengers had to arrive 1/2 hour before movie, and even then, couldn't get a seat (why not put these movies on the cabin TVs?). 6 - The TV stations were horrible. Only one US news station, which was very one-sided. There was confusion as to where, and when, the free drinks given to us as Diamond members could be served. Also the concierge did not have the ability to easily refer us to other bars for cappuccino, when the cappuccino machine in the Diamond Lounge was down (5-6 days of cruise). We have Diamond cards, we should be able to go to any bar (and/or the Gold Lounge) that has a cappuccino machine and swipe our cards for free coffee. The concierge had to get approval for this, and had to hand fill out tiny slips of paper for us to go to the Latitudes Bar. Concierge should have the autonomy to make independent decisions to make our experience more pleasant and stress free.

Royal Caribbean going downhill

Brilliance of the Seas Cruise Review by wimauma

4 people found this helpful
Trip Details
I, and many others felt that Royal Caribbean has gone downhill. We are Diamond members, and are disappointed to feel this way. The reasons include: 1 - there were limited activities for us to participate in (especially on sea days, which were many), 2 - Most of the activities were income producing for Royal Carib. (e.g. used to have free classes for jewelry making. There was only a scrap booking class for which there was a fee). 3 - Only one lecturer, who was good; however RCI scheduled him in venue much too small twice because there were practice sessions in the theater (couldn't hear or see lecture in alternate venue). Also, his lectures did not follow our itinerary. I understand this is how RCI scheduled the topics. 4- the daily compass was often inaccurate (passengers showed up for event, which never happened. 5 - The cinema was much too small; passengers had to arrive 1/2 hour before movie, and even then, couldn't get a seat (why not put these movies on the cabin TVs?). 6 - The TV stations were horrible. Only one US news station, which was very one-sided.

There was confusion as to where, and when, the free drinks given to us as Diamond members could be served. Also the concierge did not have the ability to easily refer us to other bars for cappuccino, when the cappuccino machine in the Diamond Lounge was down (5-6 days of cruise). We have Diamond cards, we should be able to go to any bar (and/or the Gold Lounge) that has a cappuccino machine and swipe our cards for free coffee. The concierge had to get approval for this, and had to hand fill out tiny slips of paper for us to go to the Latitudes Bar. Concierge should have the autonomy to make independent decisions to make our experience more pleasant and stress free.
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