This is a cruise review i thought we would never have to write-- we had a really, really disappointing cruise.
Embarkation seemed to go smoothly enough but then one of the keys wasn't even processed appropriately at check in so while it let us into the room it would not work to pay for anything onboard that you could swipe. The time we waited in line at passenger services we were told we would have to come back later as they could not rekey it at that time. We just worked around and used one card to pay for everything along the way as a result.
Our cabin was ok and our cabin steward was friendly. But this cruise was clearly not well-organized as we were missing important information such as the voucher that went with our pre-paid specialty restaurant meal resulting in a service charge after going to the restaurant that took two trips to passenger services to have taken off the account again, because i'd already prepaid it. We never received towel animals or other fun surprises in our cabin. Our bathroom was sporadically replenished with lotion and such.