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Silver Cloud Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
133 Reviews

A Case of the Emperor's New Clothes

Silver Cloud Cruise Review by altair1

1 people found this helpful
Trip Details
  • Sail Date: Jan 2017
  • Destination: Africa

Very poor value for money. If its expensive it must be good - Yes? Oh no this a case of the emperor's new clothes, this ship has nothing to show.

Where is the luxury?

Rear half of the had a very strong smell of diesel fumes throughout the cruise - we kept away from this as much as we could to avoid these potentially carcinogenic gases.

Cabin was very cold and changing thermostat setting did not seem to make it any warmer - we complained about this to our Butler who said he would report it but the cabin remained unbearably cold all through the holiday. (several people on board were complaining about this and a few people (including ourselves) were looking to buy something warm to from ship’s shop, to no avail. In order to keep warm in the cabin we had to wrap ourselves in the extra blankets provided from the wardrobe. We even had to use these on our beds at night in order to stay warm during sleep. Sheets were same “sub standard” as the towels, thin, greyish white and poor quality. The “quilt” was a cotton bag with a dirty brown blanket tucked inside and hardly wide enough for the narrow bed..

The Bathroom was dark and dowdy and a dark brown colour marble effect. Dull lighting and over sink light eventually comes on after a minute or so of flickering

Toilet flush stopped working and couple of times and had to reported.

Towels worn thin, hard and and off white colour - basically worn out.

When running water for the first time both bath and sink would fill with a very dark brown liquid. After running the water for a while it became a light brown colour which we risked using. This happened most days.

Shower a “dribble” of water and certainly not powerful enough to clean one’s body well.

The in-room bar contained:

Two bottles of beer.

Two bottles of water

Two small cans of tonic water - what on earth we would do with this I don’t know.

One can of Coke light

One can of normal Coke

A lot of empty space

There were limited dining venues, one being the pool bar which at night "converted" to a different venue but had the same as the daytime menu, burgers, hot dogs, tuna salad etc..

A kettle and tea bags in the room would be nice. Yes, you could order a tea of coffee from room service - sorry butler, which we did but sometimes you get two bags (for the two of us) but hardly enough water to fill the cups. This experience first thing in a morning leaves you with a dilemma for your second cup. Do we order from the butler again or get dressed and seek a cup somewhere else on the ship? On one occasion our butler thought he was doing us a good turn and brought three tea bags but sadly only enough water for two cups.

Tours were also second rate and one even downright dangerous. Maputo is a prime example: a complete rip off - $99 each. About 10 of us were put into a scruffy old mini bus and driven around the town for an hour or so to look at a few buildings and walk around a market. Our guide keep telling us about his terrifying mugging at knifepoint that morning on his way to work. Not very encouraging! Clearly Silversea had paid no attention to our “safety and comfort” during this particular tour. To add insult, at the last minute Silversea charged us all an extra $25 each for a visa. Everybody complained about this last minute charge. Whilst a visa fee might be payable why didn’t silversea build this into the tour price!

We didn't find any entertainment and one of the bars close every night at 8.30 despite candles being lit at tables at 8 pm. Strange!

altair1's Full Rating Summary
Onboard Experience
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