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Sirena Review

4.5 / 5.0
Editor Rating
244 reviews
8 Awards

Disappointment on many counts

Review for Sirena to Australia & New Zealand
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CruiseCritic1940
6-10 Cruises • Age 80s

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Additional details

Sail Date: Apr 2017
Cabin: Concierge Level Veranda Stateroom

Having taken three previous excellent cruises with Oceania (on Regatta and Nautica), we jumped at the chance to book a trip to see Australia and New Zealand aboard Sirena, a so-called "sister ship." Little did we know that Sirena is apparently the ugly sister of the bunch. We booked our trip in early February, 2016, and, since our desired Penthouse level was not available, we booked a suite on level 7, and were placed on the wait list for an upgrade to a Penthouse suite (level 8) at that time.

Because of serious overbooking by Oceania, we never were able to secure the upgrade, and I can forgive Oceania for that problem. What I cannot forgive them for, however, is the way the overbooking problem was handled. Numerous passengers we spoke to were offered cash rebates (we heard of one couple offered $17,000 cash plus a free trip on another Oceania cruise if they would drop off the trip; offer received while couple was in Sydney; others received lesser offers to downgrade and/or drop off trip.) I had tried on numerous occasions to obtain a portside room, figuring our previous trips with Oceania would curry some favor, but we were not allowed at any point to enter such a request. When they made a request of us to downgrade our suite, my response was quite terse: "You made your bed--now sleep in it!"

This ship does not measure up to either Nautica or Regatta, either in quality of service or quality of food in the main dining areas. (The premier dining rooms [Toscana and Red Ginger] are excellent, however.) We experienced surliness on the part of a couple of waiters, and a couple also reeked of tobacco while serving us in the Grand Dining Room. Most servers were pleasant and helpful, but we've never experienced the unpleasant attitude of a handful of service personnel such as we experienced on Sirena.

Cabin Review

Concierge Level Veranda Stateroom

Cabin A2

Smallish, bed a little too low to allow storage of thick suitcase to fit beneath. Bathroom is tiny, and stepping down approximately 6" into suite is very uncomfortable, especially in dark of night.

Port Reviews

Burnie

Our expectations were higher. Burnie just didn't have much to offer, based on what we saw. We tried to find a taxi to visit the distillery on our own, but were unable to get one even after two merchants called for us.

Dunedin

The Olveston House was interesting, possibly deserving slightly more than a 3-star rating. We did something else on this excursion, but cannot recall what it was

Wellington

Walked through downtown, rode cable car to top, saw cable car museum.

Napier

Visited two mediocre wineries. We'd rather have spent more to taste better wines.

Tauranga

Visited springs, which we found to be one of highlights of all excursions. Well worth the time invested.

Tauranga

Enjoyed the Haka show, but food was a disaster--line was much too long, and beef was impossible to cut.

10 Helpful Votes
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