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We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though you were in their way, they were in a hurry to go nowhere and you were obstructing their path. • Was told by staff in Opus and Seaview Café to give all 10’s on the review • Was told by Crew Director several days to obtain staff names and write them down • Was told three days before cruise ended that the end of the cruise was near and reminded each day thereafter. • Seaview Café issues: o Smoked salmon not kept cold/cool – poorly presented. o Like an anthill with honey on it with people trying to get to food – improved layout would assist with this. o Lack of busing tables – often food/dirty tables were left for long periods o Staff wondering around not helping. o Never offered anything to drink with lunch/dinner such as iced tea /water. o Silverware had to search for it o Salad bar – different veggies on each side o Often food was mixed such as gluten foods in non gluten foods. Probably by children. o Counters not cleaned between pots. o Eggs often not cooked and partially raw o Bacon often not cooked well, still raw o Poached eggs cooked in advance with yellows like boiled eggs o Often no one at the gluten free stations or other stations o No presentation of foods, just in pots cooked in or appeared that way o Often milk or milk products were warm, never found it cold o No cream offered for coffee o Coffee often cool/cold o No fresh berries offered at any meals (Strawberries, blueberries, blackberries, raspberries etc) o Frozen berries offered that were smashed had no flavor at all and often rotten taste. o Saw seafood meal with rice offered at lunch and dinner for more than 4 hours o Food stations often changed locations so difficult to find items searched for previous meal or time of day. o Lack of seasoning of any kind for most foods although the Indian foods were better than other offerings. o Side dishes and type of meat did not go together. Cooked veggies need to be together. o Serving spoons often missing from dishes that should have had them replaced with grabbers which made it almost impossible to pick up items such as sweet potatoes, blood sausage, cooked veggies and chips…. o Fresh fruit very large pieces that had to be cut generally at least 4 times for bite size. Fresh fruit often not ripe or the parts closest to the core or the skin was used. o Soup was void of the product that it was named such as split pea. It looks green but no split peas appeared to be in the soup, same for gumbo. o Needed more vegetable options instead of all carbohydrates. o Cheese – white variety tasted spoiled. o Salmon Salad with mayo – very fishy smell. o Food being delivered to hot stations without any type of coverings from distances of more than 50 feet. o Food appeared and tasted as if poured from cans without any spices of any type. o Hams not fully cooked and very tough. o Serving ware on occasions was dirty. Other plates were so hot you could not hold them. o A lot of staff making multiple trips to the serving bars but not making good use of the trips often only carrying one item. o Appeared there was no working together of the teams in this area. o Very poor management and planning o Big windows for view and outdoor dining was a nice option. o Dining option for smokers would have been nice o Gluten free bread was very good. o Assembled sandwiches, hot dogs, hamburgers, French fries, chips would be a good lunch offering in this venue. o Cheese plates were void o Grill areas did not indicate what was being offered nor what could be ordered. o Soft Serve Ice Cream should have been available to the customers without staff assistance similar to 15th floor service. o Salad greens had unusual taste, similar to that of end of season or over grown taste. o Dessert offerings were nice looking but the last day they took the best and held till that day. Each needed title such as egg custard, chocolate cake etc. • Opus Dining Room o Great friendly ladies working at front entry. o Gluten free options were nice. o Etiquette training needed here, such as placing napkins in lap (not reaching across the table and pitching it toward the other person), placing dishes and pouring drinks. o Lobster was overcooked and more concerning was the fishy smell which indicates that the food was not kept at correct temperature. o Trying to pass salmon off as trout. Salmon was very fishy smelling. o Ordered dinner previous night for gluten free but no one knew what was ordered or from who. (They did eventually come up with a order but it was incorrect and missing items) o Coffee offered or delivered after dessert was finished. o Wine pouring – when paying for each glass, servers re-pour without asking. Also the re-pour is not a whole serving. o Wine – Asian Female asked twice if wanted wine, said No twice, she brought glass anyway and began to serve, reminded her again that no wine was requested. o Alcohol – constantly questioning us that we did not have an alcohol package. Did not seem to know what to do. (Price too costly for those who do not drink until intoxicated). o Better service in this dining room but needed training on lying out of silverware and glasses. Not cool to serve water in gold fish bowls and very thin glass at that. o Tables too close to the glass wall in the center of the dining room, difficult to move chair and get into the chair. • Stateroom o Nice size rooms and closets with a lot of hangers. Safe in working order. o No retractable clothesline for wet swim suit in shower for drying o Robes too small for average-sized man o Beds and pillows are uncomfortably firm o Often A/C would go off and would get very warm or awake sweating o Breakfast not edible: Eggs, sausage, toast, coffee were served cold, while milk and melon very warm o Never knew room attendants name although he did a good job o Luggage was left outside of room when delivered o Two luggage tags were left for debarkation when we had four thus had to go to Customer Relations for additional and stand in very long line. o Poor line of soap, hair products in bathroom. Prefer dispensers for this. • Halls of Ship o Obstructions in hall such as trash, dishes, trays full of dirty dishes, vacuums etc. o Staff never allowed right of way to visitors, often pushed way around them • Communication o Ship Captain failed to inform us that we were in a Tropical Storm although we received notices via our cell phones thru weather services. o Ship Captain never updated us on the 30 year old male that was taken by US Coast Guard as he promised. o We could not hear the Ship Captain messages when in our state rooms. o Schedule of Events – mostly sales or options for the ship to make more money. Very few free events to attend without costs. • Boutiques / Shops o Clean and well maintained o Pricey o Need lower cost options as well • Bars o Service very slow, too few employees for the number of patrons o Often saw persons over-served with alcohol. Very intoxicated. o Needed more or larger smoking areas as they were packed all the time • Specialty Coffee Bar o Asian female rude to all and made one guy get back in line to get him and his wife a coffee. o Great pastries at this bar (Only place on ship with gluten free pastry that was excellent) • Sushi on Five o Great friendly quick service o Food was good but should be included in cost of cruise • Solarium o Awesome relaxing place o Good relaxation music o Great loungers and not to warm, like the partial open windows to allow air flow o Had the best coffee in the whole ship • 15th floor o Needed hand rail for both sides of walk ways on the deck. o Wind was painfully strong and dangerous for children and older people. Need notification or closure of area when winds of certain level are present. o Mast Grill Burger/Fries Area was nice. The food was very good. Best part they served to us individually and the public did not reach in and serve themselves. o Lawn Restaurant – over priced at $90, $60, $40 a couple.  Food came out of same door used for bathroom entrance from deck of ship and food not covered when came out the door  Not a good view, faced interior of ship although sold at seeing the ocean and great view. o Bars  Difficult to get to shady areas  Too small of areas  Needed larger smoking areas  Need more staff to handle number of patrons  SunSet Bar - Melvin / Santa / Jingle Bells – did a great job, great memory and super friendly to all.  Need better shelter from damaging winds  Ball Throwing needs to be further away from chairs for safety concerns  Costs for renting covered shelters too expensive at $249 day  Need water mopped up more regularly for safety concerns – often saw running water on deck and pools of water where deck had been washed off. • Casino o Very Clean o Colorful variety of gaming available o Full-service bar in casino was nice touch o Large area allowed comfortable seating • Music o Too LOUD in Center Entertainment area, was unable to get away from it. Intrusive in both upscale restaurants and library. o Not impressed with quality of talent. o Guy that played guitar was ok he was great whistler. o Karaoke – needs to be suited to audience age of songs offered. Some songs inappropriate for children. Indoor bars should be limited to persons over the age of 18 years of age. • Booking o Entered information 4 times before the information was retained in system o Provided credit card information 6 times before it actually stayed in system {although it DID work just fine to charge me for the cost of the cruise}. Spent more time in Customer Relations scanning card AGAIN once aboard ship o Received luggage tags following the cruise in my home mailbox o Received packet day prior to sail on the internet then was able to print luggage tags. o Input and received cruising number twice, the first one disappeared from system. o Price higher for this cruise line than other lines, thus had higher expectations. Always made to feel that we were less than for choosing the buffet or main dining room, rather than choosing the up-charge restaurants.

Avoid if you like good food, service and fun activities.

Celebrity Reflection Cruise Review by CruiseGuyDAL

15 people found this helpful
Trip Details
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though you were in their way, they were in a hurry to go nowhere and you were obstructing their path.

• Was told by staff in Opus and Seaview Café to give all 10’s on the review

• Was told by Crew Director several days to obtain staff names and write them down

• Was told three days before cruise ended that the end of the cruise was near and reminded each day thereafter.

• Seaview Café issues:

o Smoked salmon not kept cold/cool – poorly presented.

o Like an anthill with honey on it with people trying to get to food – improved layout would assist with this.

o Lack of busing tables – often food/dirty tables were left for long periods

o Staff wondering around not helping.

o Never offered anything to drink with lunch/dinner such as iced tea /water.

o Silverware had to search for it

o Salad bar – different veggies on each side

o Often food was mixed such as gluten foods in non gluten foods. Probably by children.

o Counters not cleaned between pots.

o Eggs often not cooked and partially raw

o Bacon often not cooked well, still raw

o Poached eggs cooked in advance with yellows like boiled eggs

o Often no one at the gluten free stations or other stations

o No presentation of foods, just in pots cooked in or appeared that way

o Often milk or milk products were warm, never found it cold

o No cream offered for coffee

o Coffee often cool/cold

o No fresh berries offered at any meals (Strawberries, blueberries, blackberries, raspberries etc)

o Frozen berries offered that were smashed had no flavor at all and often rotten taste.

o Saw seafood meal with rice offered at lunch and dinner for more than 4 hours

o Food stations often changed locations so difficult to find items searched for previous meal or time of day.

o Lack of seasoning of any kind for most foods although the Indian foods were better than other offerings.

o Side dishes and type of meat did not go together. Cooked veggies need to be together.

o Serving spoons often missing from dishes that should have had them replaced with grabbers which made it almost impossible to pick up items such as sweet potatoes, blood sausage, cooked veggies and chips….

o Fresh fruit very large pieces that had to be cut generally at least 4 times for bite size. Fresh fruit often not ripe or the parts closest to the core or the skin was used.

o Soup was void of the product that it was named such as split pea. It looks green but no split peas appeared to be in the soup, same for gumbo.

o Needed more vegetable options instead of all carbohydrates.

o Cheese – white variety tasted spoiled.

o Salmon Salad with mayo – very fishy smell.

o Food being delivered to hot stations without any type of coverings from distances of more than 50 feet.

o Food appeared and tasted as if poured from cans without any spices of any type.

o Hams not fully cooked and very tough.

o Serving ware on occasions was dirty. Other plates were so hot you could not hold them.

o A lot of staff making multiple trips to the serving bars but not making good use of the trips often only carrying one item.

o Appeared there was no working together of the teams in this area.

o Very poor management and planning

o Big windows for view and outdoor dining was a nice option.

o Dining option for smokers would have been nice

o Gluten free bread was very good.

o Assembled sandwiches, hot dogs, hamburgers, French fries, chips would be a good lunch offering in this venue.

o Cheese plates were void

o Grill areas did not indicate what was being offered nor what could be ordered.

o Soft Serve Ice Cream should have been available to the customers without staff assistance similar to 15th floor service.

o Salad greens had unusual taste, similar to that of end of season or over grown taste.

o Dessert offerings were nice looking but the last day they took the best and held till that day. Each needed title such as egg custard, chocolate cake etc.

• Opus Dining Room

o Great friendly ladies working at front entry.

o Gluten free options were nice.

o Etiquette training needed here, such as placing napkins in lap (not reaching across the table and pitching it toward the other person), placing dishes and pouring drinks.

o Lobster was overcooked and more concerning was the fishy smell which indicates that the food was not kept at correct temperature.

o Trying to pass salmon off as trout. Salmon was very fishy smelling.

o Ordered dinner previous night for gluten free but no one knew what was ordered or from who. (They did eventually come up with a order but it was incorrect and missing items)

o Coffee offered or delivered after dessert was finished.

o Wine pouring – when paying for each glass, servers re-pour without asking. Also the re-pour is not a whole serving.

o Wine – Asian Female asked twice if wanted wine, said No twice, she brought glass anyway and began to serve, reminded her again that no wine was requested.

o Alcohol – constantly questioning us that we did not have an alcohol package. Did not seem to know what to do. (Price too costly for those who do not drink until intoxicated).

o Better service in this dining room but needed training on lying out of silverware and glasses. Not cool to serve water in gold fish bowls and very thin glass at that.

o Tables too close to the glass wall in the center of the dining room, difficult to move chair and get into the chair.

• Stateroom

o Nice size rooms and closets with a lot of hangers. Safe in working order.

o No retractable clothesline for wet swim suit in shower for drying

o Robes too small for average-sized man

o Beds and pillows are uncomfortably firm

o Often A/C would go off and would get very warm or awake sweating

o Breakfast not edible: Eggs, sausage, toast, coffee were served cold, while milk and melon very warm

o Never knew room attendants name although he did a good job

o Luggage was left outside of room when delivered

o Two luggage tags were left for debarkation when we had four thus had to go to Customer Relations for additional and stand in very long line.

o Poor line of soap, hair products in bathroom. Prefer dispensers for this.

• Halls of Ship

o Obstructions in hall such as trash, dishes, trays full of dirty dishes, vacuums etc.

o Staff never allowed right of way to visitors, often pushed way around them

• Communication

o Ship Captain failed to inform us that we were in a Tropical Storm although we received notices via our cell phones thru weather services.

o Ship Captain never updated us on the 30 year old male that was taken by US Coast Guard as he promised.

o We could not hear the Ship Captain messages when in our state rooms.

o Schedule of Events – mostly sales or options for the ship to make more money. Very few free events to attend without costs.

• Boutiques / Shops

o Clean and well maintained

o Pricey

o Need lower cost options as well

• Bars

o Service very slow, too few employees for the number of patrons

o Often saw persons over-served with alcohol. Very intoxicated.

o Needed more or larger smoking areas as they were packed all the time

• Specialty Coffee Bar

o Asian female rude to all and made one guy get back in line to get him and his wife a coffee.

o Great pastries at this bar (Only place on ship with gluten free pastry that was excellent)

• Sushi on Five

o Great friendly quick service

o Food was good but should be included in cost of cruise

• Solarium

o Awesome relaxing place

o Good relaxation music

o Great loungers and not to warm, like the partial open windows to allow air flow

o Had the best coffee in the whole ship

• 15th floor

o Needed hand rail for both sides of walk ways on the deck.

o Wind was painfully strong and dangerous for children and older people. Need notification or closure of area when winds of certain level are present.

o Mast Grill Burger/Fries Area was nice. The food was very good. Best part they served to us individually and the public did not reach in and serve themselves.

o Lawn Restaurant – over priced at $90, $60, $40 a couple.

 Food came out of same door used for bathroom entrance from deck of ship and food not covered when came out the door

 Not a good view, faced interior of ship although sold at seeing the ocean and great view.

o Bars

 Difficult to get to shady areas

 Too small of areas

 Needed larger smoking areas

 Need more staff to handle number of patrons

 SunSet Bar - Melvin / Santa / Jingle Bells – did a great job, great memory and super friendly to all.

 Need better shelter from damaging winds

 Ball Throwing needs to be further away from chairs for safety concerns

 Costs for renting covered shelters too expensive at $249 day

 Need water mopped up more regularly for safety concerns – often saw running water on deck and pools of water where deck had been washed off.

• Casino

o Very Clean

o Colorful variety of gaming available

o Full-service bar in casino was nice touch

o Large area allowed comfortable seating

• Music

o Too LOUD in Center Entertainment area, was unable to get away from it. Intrusive in both upscale restaurants and library.

o Not impressed with quality of talent.

o Guy that played guitar was ok he was great whistler.

o Karaoke – needs to be suited to audience age of songs offered. Some songs inappropriate for children. Indoor bars should be limited to persons over the age of 18 years of age.

• Booking

o Entered information 4 times before the information was retained in system

o Provided credit card information 6 times before it actually stayed in system {although it DID work just fine to charge me for the cost of the cruise}. Spent more time in Customer Relations scanning card AGAIN once aboard ship

o Received luggage tags following the cruise in my home mailbox

o Received packet day prior to sail on the internet then was able to print luggage tags.

o Input and received cruising number twice, the first one disappeared from system.

o Price higher for this cruise line than other lines, thus had higher expectations. Always made to feel that we were less than for choosing the buffet or main dining room, rather than choosing the up-charge restaurants.
CruiseGuyDAL’s Full Rating Summary
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Cabin Review

Inside Stateroom
Cabin 10 1036
Cabin was nice size. Liked the full size couch. Bathroom needed improve washing products and pull string for hanging wet clothing. Shower was nice with enclosed sliding doors.
Panorama Deck Inside Cabins, Balcony Cabins, Suite Cabins