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Zaandam Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
558 Reviews

Attention to detail is gone... Bad food - some very shoddy service

Zaandam Cruise Review by naomiafc

10 people found this helpful
Trip Details
  • Sail Date: Apr 2017
  • Destination: Pacific Coastal
  • Cabin Type: Large Ocean-View Stateroom

This is my 3rd Holland America cruise, the first two were also short - but both were great with good food and impeccable service. First I will say that my room steward was STILL amazing; Heri ! Room 3410. Without him this would have been a total loss. I went with 3 girlfriends a a short fun vacation. Well, all fun that was had - was created by us. It started with cranky front desk people with extremely forced smiles when we first arrived, who also gave us wrong information about buying a drink package. I insisted to my group that we eat in the Rotterdam dining room each dinner to the dismay of my group... and later I had to end up apologizing for my insistence because it was so bad. We ended up calling the rotting ham diner. Nothing was AMAZING. LOTS was bad. Not even one great dessert that I can talk about. Steaks were OK. nothing I couldn't get at Mr. Steak or Dennys. I didnt have the lobster which everyone else did and they all thought it was good. When the lobster was served no butter came with it. Sauces were in VERY stingy supply at EVERY MEAL. We had to ask our waiter Handri (who was not obliging to us in any way- but he was the only waiter who gave us attitude.. the rest were nice. Painfully slow but nice) for the butter- which he had about 3 feet from our table in a large silver dish. He had not even offered us any. So Weird and rude. so then he came and put the button on top of the lobster. NOPE you don't get any to dip!! LOL! The appetizers were so very strange. Absolutely everything had no flavor what so ever. Now I realize that 3/4 of those passengers were over 70 but my gosh! could I have SOMETHING WITH FLAVOR!!! the one and only meal we had that I didn't have to use 1/2 the salt shaker on was the Hamburgers and tacos at the Dive in - which of course closed early every day so you better be quick if you want to eat there. The desserts were all BAD. the flourless chocolate cake was tasty - but it had said it would be a molten chocolate cake - so we were disappointed. Our shock was on the next to last night when we went by the Lido cafeteria after dinner only to see EVERY SINGLE BITE OF OUR DINNER ON THE CAFE LINE!! Why did I go into the dining room and wait at least 1 hour for my food when I could go to the Lido and get everything the exact same there without the attitude in the dining room. That was when we got really mad.

The comedian was sad. Maybe with another group it would have been successful but with our audience it was really bad. He was way too young and unmarried and no kids and couldn't relate to the crowd at all. so... Basically he just kind of put us all down . I put that on Holland America. They should match the comedian up with the crowd, FAIL. OK..... the boat was really rocking during his performance and we all got sick..

I will say this is the first time I have ever encountered some snotty drink servers. Mostly in the pool area.

BY the last night everything was leftovers in the cafeteria. We took so many choices and found most of it non-edible. Old, hard, stale, cold and of course...flavorless.

I spent a lot of time at the spa and loved Liza who did my facials and Joji who I also worked with. I bought some product and didnt buy some others. I never felt pressured by them and they were delightful to deal with. thanks!

not nearly enough things going on. oh yeah.. and I played bingo for $35 for 1 game of blackout and the prize was a Holland America Cruise for 2, Guess what I WON!! oh yeah.., then another lady yelled bingo after me and we had a run off of 4 corners and I lost.... Holland America Giveth.. and Holland America taketh away...... That stunk. I was given a $50 credit. wow. That was a low point. Especially the next day at bingo when there were 4 pots from $250 up to $475. each. I really thought a better consolation prize was warranted.

Sadly I wont ever sail Holland America again- way too many negatives.

Hi-lights - The bathroom products are nice. good shampoo and conditioner and body wash. a tub in the room - that was nice. comfy beds. Great room attendant. Lots of empty areas on the ship for us to go and make our own fun and play games. Loved watching and dancing with the performers in the crows nest. After convincing the DJ to play something other than Donna Summer we had fun up there.(But really what DJ does not have Flo Rida Low ? and Sir Mix a lot???)

naomiafc's Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin E 3410

Great - cant say enough good things about Heri- super kind, nice, engaging, knew us, always was a 110% !

Port & Shore Excursion Reviews


Cute shops in downtown. easy and cheap cab ride into town.

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