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I had purchased two Cruise Rewards on a prior Norwegian cruise and I had to use them before they expired. Well I was amazed that this cruise line had really changed a lot. I had a few issues on my prior cruise about 4 years ago. Embarkation was very smooth. When we boarded the ship our room wasn't ready. An announcement at 1 p.m. said all the rooms were ready and to enjoy your cruise. Our room wasn't ready but we waiting for the cabin steward to finish. We were tired and wanted to rest before the life boat and safety drill. it was nice that you did not have to take the life jacket to the drill. Everything was smooth on the drill and our cruise began. The buffet was big and roomy and I could maneuver around with my walker. The variety was amazing and the food was hot and fresh. My husband even commented that this cruise was like night and day from the last one. When we went to the 'freestyle dinner' there was never a long line. We we're always able to walk in and be seated. The service in the buffet and dining room was great. They were always filling up the water in the dining room and the food was served quickly. This ship was very nice. We were able to find our way around the ship. There are helpful signs posted throughout the ship of where everything was located. Our cabin was great. I was able to have a handicapped cabin. The bathroom was accessible for my walker. We only went to one show "Bank on the Run" and it was very good. We have sailed the Mexican Riviera several time so we did not book any shore excursions. We did not travel with children but there were a lot of kids on board. My main concern with Norwegian is they do not have a self-serve laundry. Since I have mobility issues I like packing light and was not able to go with one suitcase and small essential bag. We have been on 49 cruises and having laundry service is important to us. We have free laundry service on two other cruise lines. Both of these other cruise lines have self-serve laundry facilities and I visit them. We have decided not to go on Norwegian again because we like to go for 14 days and unable to maneuver all the luggage required. We usually do back to back cruises and have laundry service. This was a great cruise and it was a hard decision. When we disembark the ship it was quick and we had no issues. Pier 92 at the World Cruise Center in LA has a huge freight elevation for disembarking passengers and we did not have to wait in a huge long line.

"I was amazed"

Norwegian Jewel Cruise Review by FrequentAZCruiser

2 people found this helpful
Trip Details
I had purchased two Cruise Rewards on a prior Norwegian cruise and I had to use them before they expired. Well I was amazed that this cruise line had really changed a lot. I had a few issues on my prior cruise about 4 years ago. Embarkation was very smooth. When we boarded the ship our room wasn't ready. An announcement at 1 p.m. said all the rooms were ready and to enjoy your cruise. Our room wasn't ready but we waiting for the cabin steward to finish. We were tired and wanted to rest before the life boat and safety drill. it was nice that you did not have to take the life jacket to the drill. Everything was smooth on the drill and our cruise began.

The buffet was big and roomy and I could maneuver around with my walker. The variety was amazing and the food was hot and fresh. My husband even commented that this cruise was like night and day from the last one. When we went to the 'freestyle dinner' there was never a long line. We we're always able to walk in and be seated. The service in the buffet and dining room was great. They were always filling up the water in the dining room and the food was served quickly. This ship was very nice. We were able to find our way around the ship. There are helpful signs posted throughout the ship of where everything was located. Our cabin was great. I was able to have a handicapped cabin. The bathroom was accessible for my walker.

We only went to one show "Bank on the Run" and it was very good. We have sailed the Mexican Riviera several time so we did not book any shore excursions. We did not travel with children but there were a lot of kids on board. My main concern with Norwegian is they do not have a self-serve laundry. Since I have mobility issues I like packing light and was not able to go with one suitcase and small essential bag. We have been on 49 cruises and having laundry service is important to us. We have free laundry service on two other cruise lines. Both of these other cruise lines have self-serve laundry facilities and I visit them.

We have decided not to go on Norwegian again because we like to go for 14 days and unable to maneuver all the luggage required. We usually do back to back cruises and have laundry service. This was a great cruise and it was a hard decision. When we disembark the ship it was quick and we had no issues. Pier 92 at the World Cruise Center in LA has a huge freight elevation for disembarking passengers and we did not have to wait in a huge long line.
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