Having travelled with Silversea on numerous occasions we had high expectations from this Brand New 6 Star Luxury Cruise Liner. But the reality was Guests were used as 'Guinea Pigs' and treated with disrespect.
We were never made aware that the policy in relation to Dinner Reservations was different to other Silversea Ships, all restaurants had to be booked well in advance or reservations recommended. The Dress Attire was dictated by the restaurant, truly a bizarre set up! This policy contradicted the information outlined within 'Travel Journal' which stated that the Main Restraurant is always open seating'
We were placed on a 'Wait List' (5 / 8 Nights) awaiting a call from the 'Restaurant Manager' to confirm if or when you could eat, totally outrageous! . Several times we had to have our main evening meal in our room. Sometimes you got a telephone call just 20 mins before a slot in any restaurant was allocated, so it was very hard to plan/adhere to the require dress code. (Totally flawed system).
The quality of the food was below average, even in the 'La Dame'. Meat tough, and courses on the menu were not offered or delivered.
On numerous occasions food was served incorrectly, cold, undercooked or overcooked!
The waiting staff in general went beyond the call of duty, this cannot be said of the
Maitre D's or Management who seem to hid away from their guests and the mayhem which was going on. In fact overall you were made feel that it was a privilege to pay to be on this ship. In actual fact when we complained to the 'Maitre D's in 'La Terrazza' and 'Atlantide' they were not in the least bit 'solution minded' but took exception to the fact that we had actually complained to point out that the quality etc was not of the proper standard. Unfortunately we were blacklisted by these Maitre D's when tried to get a future booking of any kind, this was very childish to say the least.
Internet access was Deplorable!
Silversea the Muse (6) Star, we feel that the rating for this ship would be (3) Star, which would be a much more appropriate rating.
We are 'Venetian Society Members' and it made no difference, we were treated so badly and we felt very undervalued as returning clients, we were totally gutted!
We would not have been totally surprised to see 'Barbra Windsor' or 'Sidney James' on board as the main cast for 'Carry On Cruising' !!!!!!
We are very sorry to say that this brand new 'SilverMuse' Ship is Soulless, how very, very disappointing!! :0( :0( :0(
Only difference between this and the other ships was the TV's were interrogated into your mirrors. They didn't work very well at all.