Serenade of the Seas Review

Great itinerary but other RCI ships have better service

Review for the Southern Caribbean Cruise on Serenade of the Seas
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Fast Alongside
10+ Cruises • Age 70s

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Sail Date: Mar 2017

This ten day cruise went to St. Martin, Tortola, Dominica, Antigua and St. Kitts. We did locally purchased shore excursions, mostly from the taxi vans that wait outside the port gates. They were much cheaper than the ships excursions and we were quite satisfied with them. This was a great itinerary and the weather mostly cooperated.

The food was very good in both the main dining room and the buffet. The buffet breakfast had crepes and freshly made waffles, as well as the usual omlette station and other items. The pastries at cafe latte were pretty basic compared to the ones on other RCI ships and it seems the mudslide cookie has completely disappeared from the menu. One night the soft serve ice cream machine stopped working in the buffet and it seemed to totally perplex the staff as to who was responsible for fixing it.

There seemed to be some kind of staffing issue throughout the ship. The staff conducting activities like trivia seemed more interested in themselves than the game or the passengers. They decided to have a cleaning crew clean the decks of the aft outdoors dining area right at dinner time one night and the head of the Windjammer Buffet seemed totally unaware of the fact that they had closed it.

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