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Serenade of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,679 Reviews

Great itinerary but other RCI ships have better service

Serenade of the Seas Cruise Review by Fast Alongside

1 people found this helpful
Trip Details
  • Sail Date: Mar 2017
  • Destination: the Southern Caribbean

This ten day cruise went to St. Martin, Tortola, Dominica, Antigua and St. Kitts. We did locally purchased shore excursions, mostly from the taxi vans that wait outside the port gates. They were much cheaper than the ships excursions and we were quite satisfied with them. This was a great itinerary and the weather mostly cooperated.

The food was very good in both the main dining room and the buffet. The buffet breakfast had crepes and freshly made waffles, as well as the usual omlette station and other items. The pastries at cafe latte were pretty basic compared to the ones on other RCI ships and it seems the mudslide cookie has completely disappeared from the menu. One night the soft serve ice cream machine stopped working in the buffet and it seemed to totally perplex the staff as to who was responsible for fixing it.

There seemed to be some kind of staffing issue throughout the ship. The staff conducting activities like trivia seemed more interested in themselves than the game or the passengers. They decided to have a cleaning crew clean the decks of the aft outdoors dining area right at dinner time one night and the head of the Windjammer Buffet seemed totally unaware of the fact that they had closed it.

The Guest Services staff were excellent and worked hard to solve a recurring mystery noise at night in our cabin. Well done. The Captain was very personable and was in evidence throughout the ship.

Overall this was a very good cruise, but the executive staff needs to impress on their crew the importance of guest satisfaction.

Fast Alongside's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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