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The organisation on this ship was terrible from the start, people pushing and shoving even fighting to get anywhere, food in the restaurant was not good, meat was mostly fat and grisly, potatoes mostly water I think they were made up with powder and water, not nice at all, No water served with the evening dinner unless you paid 2.50 a glass, no tea or coffee served after the meal. You could not get a hot drink, tea,coffee, etc if you missed breakfast which was 8-9 in the morning, or afternoon tea 4-5, if you wanted one any other time you had to pay. Hardly any deckchairs were available, this ship does not cater for so many people...3,500 thousand...(and only 1,000 staff,) with lots of young children running about day and night, even in the evening shows and evening restaurants disturbing everybody. We asked to opt out of the gratuity payment as we did not think we should pay for service that we did not receive, but we were denied this, we were told it was mandatory, so were made to pay an extra 500 dollars on top of our initial payment. Apparently no person was supposed to enter the dining rooms with only skimpy swimming ware, but this was not enforced as lots of people even sat in the self service restaurant with wet costumes on. We tried to sit in some comfortable chairs in the foyer, but stuck to the leather as they were filthy and I never saw a cleaner. The toilets around the ship were often blocked and overflowing onto the floor, such a health hazard, When we complained, the staff were very rude and never helpful. These cruises cost a lot of hard earned money, and you do expect better treatment than we got There were lots of passengers complaining about all the above, not just us. If you want a nice peaceful holiday DON'T go with Costa We have been on P&O cruises and 6 times on Cunard cruises with not one complaint,

Very disappointing, never again will I go on a Costs ship again.

Costa Fascinosa Cruise Review by Lyndaashley

3 people found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: South America
  • Cabin Type: Outside Classic
The organisation on this ship was terrible from the start, people pushing and shoving even fighting to get anywhere, food in the restaurant was not good, meat was mostly fat and grisly, potatoes mostly water I think they were made up with powder and water, not nice at all, No water served with the evening dinner unless you paid 2.50 a glass, no tea or coffee served after the meal.

You could not get a hot drink, tea,coffee, etc if you missed breakfast which was 8-9 in the morning, or afternoon tea 4-5, if you wanted one any other time you had to pay.

Hardly any deckchairs were available, this ship does not cater for so many people...3,500 thousand...(and only 1,000 staff,) with lots of young children running about day and night, even in the evening shows and evening restaurants disturbing everybody. We asked to opt out of the gratuity payment as we did not think we should pay for service that we did not receive, but we were denied this, we were told it was mandatory, so were made to pay an extra 500 dollars on top of our initial payment.

Apparently no person was supposed to enter the dining rooms with only skimpy swimming ware, but this was not enforced as lots of people even sat in the self service restaurant with wet costumes on.

We tried to sit in some comfortable chairs in the foyer, but stuck to the leather as they were filthy and I never saw a cleaner.

The toilets around the ship were often blocked and overflowing onto the floor, such a health hazard,

When we complained, the staff were very rude and never helpful.

These cruises cost a lot of hard earned money, and you do expect better treatment than we got

There were lots of passengers complaining about all the above, not just us.

If you want a nice peaceful holiday DON'T go with Costa

We have been on P&O cruises and 6 times on Cunard cruises with not one complaint,
Lyndaashley’s Full Rating Summary
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Cabin Review

Outside Classic
Cabin EC 1440
Nice size cabin, but not clean, we had to ask for the cabin to be cleaned as it was very dirty when we first embarked, had to ask for toilet rolls most days.
Breakfast not served in the cabin unless you paid
Beds only made once in the 3 weeks we were there
Rigoletto Deck Inside Cabins, Outside Cabins