NCL has a long way to go ...
I just returned from the July 11th sailing of the Pride of Aloha (their second week in Hawaii). This was my seventh cruise, but my first (and last) with NCL. I booked with NCL in spite of my travel agent's warning that I would be disappointed, because my daughter wanted to go to Hawaii in the summer (as a reward for being valedictorian), and they were the only cruise line there at that time. I tried to keep an open mind, but it wasn't long before their deficiencies began to surface (actually almost immediately). Although you always hear complaining on cruise ships, this time I heard more people complaining about more things than on all of my previous cruises combined.
Embarkation seemed smooth enough. We turned over five bags to the porter and saw them enter the cruise terminal. Two were at our room when we arrived. Two came about an hour later. One did not show up until after 10 p.m. (and we arrived at the terminal at 1:30). Many passengers did not see their luggage until they woke up the next morning.