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We chose the Norwegian Epic for our annual vacation because of the Haven experience- which we thought to be worth the price for a great restaurant, private pool/deck, concierge, and upgraded room. We want to warn other cruisers of the banging/slamming/heavy footstep noise in our Haven room due to its location on the ship. We expected a spa-like, quiet and upgraded room based on how the Haven Spa Suite is advertised. What we got, however, was an incredibly noisy room that was situated right under... the chemical storage room for the pool deck?!?! I can't imagine a worse idea for the "serene" experience that Norwegian charges a premium for. The ship's cleaning and maintenance staff run up and down the metal staircase and slam the metal storage room door right over the "serene" Haven room (cabin #14151) every night from 8 pm until 3 or 4 am. Our concierge staff, who were billed as attentive helpers for the Haven guests, all claimed to have no recollection of anyone ever complaining of the noise before us, and attempted to solve our problem the same way every night- by simply sending someone up to the main pool deck to rope off the human-sized chess set about 150 ft from our cabin's ceiling. They continued to insist that they were solving the problem even after we explained to them that we spent a half hour on the deck at 1 am figuring out it was the chemical storage room noise that we were hearing. After three nights of this, we felt like we were at the end of our patience with the concierge and instead called the ship's telephone operator, who quickly verified the noise with the crew chief and within two hours, was able to give us another room to sleep in for the last night. In just two hours, the ship's operator was able to solve a problem that the concierge staff had been dragging their feet on for three entire days and nights. We ended up getting one night of quiet rest- in a small, non-Haven, interior cabin- on our entire vacation on the Norwegian Epic. The food at the Haven restaurant was pretty good- small lamb chops over potatoes, steaks, seafood dishes mainly and I was not disappointed with any. The waiters were all great and some even remembered guests' names. We had a lot of fun at the dueling piano bar on the first night, and found all the drinks to be way above what we expected- they were strong! Our excursions were both cancelled due to weather. Perfecto,our steward, was the star of our customer service experience- always happy and smiling, and remembered our names from day one. Despite this, we will never waste our money with Norwegian again.

Terrible Experience with Haven

Norwegian Epic Cruise Review by hawaiiale

1 person found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Bahamas
  • Cabin Type: Spa Suite
We chose the Norwegian Epic for our annual vacation because of the Haven experience- which we thought to be worth the price for a great restaurant, private pool/deck, concierge, and upgraded room. We want to warn other cruisers of the banging/slamming/heavy footstep noise in our Haven room due to its location on the ship.

We expected a spa-like, quiet and upgraded room based on how the Haven Spa Suite is advertised. What we got, however, was an incredibly noisy room that was situated right under... the chemical storage room for the pool deck?!?! I can't imagine a worse idea for the "serene" experience that Norwegian charges a premium for.

The ship's cleaning and maintenance staff run up and down the metal staircase and slam the metal storage room door right over the "serene" Haven room (cabin #14151) every night from 8 pm until 3 or 4 am. Our concierge staff, who were billed as attentive helpers for the Haven guests, all claimed to have no recollection of anyone ever complaining of the noise before us, and attempted to solve our problem the same way every night- by simply sending someone up to the main pool deck to rope off the human-sized chess set about 150 ft from our cabin's ceiling. They continued to insist that they were solving the problem even after we explained to them that we spent a half hour on the deck at 1 am figuring out it was the chemical storage room noise that we were hearing.

After three nights of this, we felt like we were at the end of our patience with the concierge and instead called the ship's telephone operator, who quickly verified the noise with the crew chief and within two hours, was able to give us another room to sleep in for the last night. In just two hours, the ship's operator was able to solve a problem that the concierge staff had been dragging their feet on for three entire days and nights. We ended up getting one night of quiet rest- in a small, non-Haven, interior cabin- on our entire vacation on the Norwegian Epic.

The food at the Haven restaurant was pretty good- small lamb chops over potatoes, steaks, seafood dishes mainly and I was not disappointed with any. The waiters were all great and some even remembered guests' names. We had a lot of fun at the dueling piano bar on the first night, and found all the drinks to be way above what we expected- they were strong! Our excursions were both cancelled due to weather. Perfecto,our steward, was the star of our customer service experience- always happy and smiling, and remembered our names from day one.

Despite this, we will never waste our money with Norwegian again.
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Cabin Review

Spa Suite
Cabin H9 14151
Incredibly noisy and situated right under the chemical storage room for the main pool deck. Expect to be woken up by the cleaning/maintenance crew members, who slam the chemical storage room's metal door and run up and down the metal staircase right over your heads all night long.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins