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This cruise left from Barcelona Spain, a wonderful city that we've visited several times over the years. There were 10 of us travelling together and almost everyone is a seasoned cruiser. My wife and I have cruised on Carnival, Celebrity, NCL, and Royal Caribbean. We have about 30 cruises under our belts but not trying to compare this cruise to the others that we've been on. Getting on and off of the ship was really a breeze. Luggage was delivered to our cabin right away and when we disembarked our luggage was waiting for us in the terminal. That part was great. The Norwegian Spirit is a smaller ship, about 72,000 tons and it's an older ship that is showing its age. Although it was clean and tidy, it appeared shopworn to us and in need of a major update. The public areas were very crowded throughout our 10 day cruise which made it unpleasant. Our cabin was a veranda cabin, number 11592, and it was clean but showed its age. The sliding door to our veranda was dirty when we arrived and was never cleaned for the duration of our cruise. The veranda deck was very dirty with chipped paint and general dirt. The sliding shower door was very hard to close, The dining was a disappointment to us. The buffet was not very well kept up, they were short on staff, and it was very difficult to find a clean open table for four of us. We had to go to be bar ourselves in order to have a beer with lunch. We complained to the apparent overseer of the buffet seating area about this and were told "We're just too busy to get you any drinks from the bar". Pretty poor customer service making us feel that this was a bother rather than as if we were valued guests. The food in the Main Dining Room and Windows was pretty good but not special but the dining room staff was attentive and pleasant. We ate in Cagney's Steakhouse which was excellent, the Trattoria Italian Restaurant and it was not good at all, Shogun Asian which was just a little better than OK, and Le Bistro which is a French Restaurant and it was the best that we had. The main shows were OK but nothing special, except the last show which was very good. It's like they saved the best for last so that our final impression would be positive. All in the entertainment was just OK. The service in the bars was nonexistent. We tried several bars and had to get our own drinks to bring to our seats. Very short on staff for the whole cruise. The itinerary was great and we enjoyed the stops very much. We didn't take shore excursions from the ship but always went on our own. We all talked about this cruise, the staff, and the ship and it all left a sour taste in our mouths. The service was generally poor and the attitude of the staff was also poor with some exceptions. We all felt that the value of this cruise was poor and we probably won't be cruising with NCL again for a long time if ever.

Very disappointing ship, staff, entertainment, and food

Norwegian Spirit Cruise Review by alroot

9 people found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Mediterranean
  • Cabin Type: Mid-Ship Balcony
This cruise left from Barcelona Spain, a wonderful city that we've visited several times over the years. There were 10 of us travelling together and almost everyone is a seasoned cruiser. My wife and I have cruised on Carnival, Celebrity, NCL, and Royal Caribbean. We have about 30 cruises under our belts but not trying to compare this cruise to the others that we've been on.

Getting on and off of the ship was really a breeze. Luggage was delivered to our cabin right away and when we disembarked our luggage was waiting for us in the terminal. That part was great.

The Norwegian Spirit is a smaller ship, about 72,000 tons and it's an older ship that is showing its age. Although it was clean and tidy, it appeared shopworn to us and in need of a major update. The public areas were very crowded throughout our 10 day cruise which made it unpleasant.

Our cabin was a veranda cabin, number 11592, and it was clean but showed its age. The sliding door to our veranda was dirty when we arrived and was never cleaned for the duration of our cruise. The veranda deck was very dirty with chipped paint and general dirt. The sliding shower door was very hard to close,

The dining was a disappointment to us. The buffet was not very well kept up, they were short on staff, and it was very difficult to find a clean open table for four of us. We had to go to be bar ourselves in order to have a beer with lunch. We complained to the apparent overseer of the buffet seating area about this and were told "We're just too busy to get you any drinks from the bar". Pretty poor customer service making us feel that this was a bother rather than as if we were valued guests.

The food in the Main Dining Room and Windows was pretty good but not special but the dining room staff was attentive and pleasant. We ate in Cagney's Steakhouse which was excellent, the Trattoria Italian Restaurant and it was not good at all, Shogun Asian which was just a little better than OK, and Le Bistro which is a French Restaurant and it was the best that we had.

The main shows were OK but nothing special, except the last show which was very good. It's like they saved the best for last so that our final impression would be positive. All in the entertainment was just OK.

The service in the bars was nonexistent. We tried several bars and had to get our own drinks to bring to our seats. Very short on staff for the whole cruise.

The itinerary was great and we enjoyed the stops very much. We didn't take shore excursions from the ship but always went on our own.

We all talked about this cruise, the staff, and the ship and it all left a sour taste in our mouths. The service was generally poor and the attitude of the staff was also poor with some exceptions. We all felt that the value of this cruise was poor and we probably won't be cruising with NCL again for a long time if ever.
alroot’s Full Rating Summary
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Cabin Review

Mid-Ship Balcony
Cabin BA 11592
Our cabin was shopworn but clean. Everything worked fine except the shower door. And, the sliding door to the veranda was dirty. Our cabin steward was mostly invisible but made a few excellent towel animals.
Deck 11 Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews