We upgraded from a standard balcony to a Q4 penthouse suite as we had always wanted to try the Grill and a better price was offered so we decided why not!
We embarked in Wellington and right from check in to arrival in our suite were we once greeted with " welcome back or welcome aboard" as we are platinum members and also sailing in the grill. Upon entering the ship we went through the security in to the lobby and stood there for a few minutes and decided there was going to be no bell hop greeting and being escorted to our suite as advertised in the Grill brochure.
We arrived in the suite and stayed there about 20 mins thinking the butler would be there to greet us but since no sign of them we went to lunch.
On our return we were in the cabin about 30 mins before the butler turned up.
The suite itself was nice though a little dated but a very comfortable haven for the 17 day cruise.
The butler looked after us well after the slow start and the cabin steward kept the cabin clean and tidy though the balcony and glass was only cleaned once during the voyage when after a week we were having friends over for drinks and we asked for the balcony to be cleaned as everything was caked in salt and we had it over our clothes for most of the voyage.
The Grill was ok with exceptional service from the waiting staff but the food was on the whole not a lot better than any 3 to 4 star cruise line. They pride themselves on offering the option to order food not on the menu and to try the chefs which we did but the outcome was not good with the order being wrong and badly cooked so after a lot of excuses with the maitre' d blaming the chef which we thought was unacceptable.
We had breakfast in our room most days which was fantastic and always hot and on time and also afternoon tea which was presented beautifully.
We tried the Lido for dinner a couple of nights and the food was cold and a very poor selection with no service from the waiting staff who never once offered to bring water or cutlery just avoided eye contact and carried on chatting.
The ship is beautiful and apart from carpet in a few public rooms in need of replacement which will happen shortly in dry dock the ship was spotless and well presented.
Maybe with the ship going in to dry dock soon the staff were very despondent and no greetings or friendly banter were had throughout most of the ship.
The entertainment was great and the band synergy were fantastic with lots of energy and a sense of fun.
We would definitely not pay the price for the Grill again when we can have Crystal, Seaborne or silverseas for a similar price with all inclusive fares and 6 star food and service throughout the ship .
It is a shame as we have enjjoyed Cunard in the past but we spoke to a number of people in the Grill who have said the same that it is not what it used to be and felt disappointed.
Cabin mid ship and very comfy though unusual layout with lots of wasted space and only an uncomfortable two seater settle with no tub chairs to sit on. Verandah a good size but never cleaned on a regular basis.