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Flight delayed out from Glasgow.Booked in premium on 767 300.Premium cabin as expected,Arrived Dubai(The smaller airport)Through customs fairly quickly, and then the problems began.Airport very quiet.Only one other flight from Birmingham.Got chatting to a lady from Solihull who told me she'd been waiting since 0900 for her luggage time now 1115.Cases were very sporadic, two would appear then nothing for ten minutes.Carousel stopped at 1125 and around 12 couples without luggage.Ironically it was the passengers who had paid for premium service. After a lengthy discussion with terminal staff,we exited the baggage hall at 1515 minus luggage. Great start Thomson after 8 hour flight. Embarkation process quick( probably due to all others onboard).Guest relations team went into well rehearsed mode, stating it wasn't their responsibility,as our gripe was with the airline.Im sorry Thomson, the Tui group i.e. Thomson, First Choice and Falcon are your responsibility.We were told cases could be still in Glasgow, or could be on their way to Manchester,as they could have been left onboard at Dubai ???No communication no answers.This is the Thomson way. We were eventually awarded £50 per person onboard spend to get some essentials.Having booked dinner in the Burj Kalifa (who enforce a strict dress code) I guessed jeans, trainers and a hoody wouldn't cut it. Cancelled dinner.Shirt cost £64 in shop onboard.So didn't buy.Went to cabin 054(Sir Robert Scott suite.) Clean and roomy although a tad dated.Ate at buffet and off to bed.Luggage arrived at 0910 next morn(apparently they'd been off loaded in Dubai and forgotten.) Decided to make the most of our cruise. Food onboard surprisingly good,reviews stating otherwise totally unfounded.Staff fantastic and work tirelessly. Range of drinks surprisingly good if on AI.Speciality dining nice but not worth extra cost given standard of food in MDR.Day four plumbing in cabin playing up(Thomsons fleet seem to be plagued by this problem.) When emptying wash basin raw sewage floods into bath.Disgusting!!Phoned reception assured problem would be sorted. Signs ship wide warning of washing hands,hygiene and norovirus(joke really)Problem seemed to settle,however returned with a vengeance three days later.Complained in person at reception to be asked by reception staff "Who do you want me to call?" What!, are they for real? Plumber?Ghostbusters? Magican? Witnessed plumber sort the problem this time.Given more compensation but had to sign disclaimer.Thomson simply not good enough. Cruisers to Thomson state "You get what you pay for" Well I don't buy into this as Thomson can be as expensive as 5* lines who give 5* experience.

Red Sea Adventure

Marella Celebration Cruise Review by HexyGlasgow

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Trip Details
Flight delayed out from Glasgow.Booked in premium on 767 300.Premium cabin as expected,Arrived Dubai(The smaller airport)Through customs fairly quickly, and then the problems began.Airport very quiet.Only one other flight from Birmingham.Got chatting to a lady from Solihull who told me she'd been waiting since 0900 for her luggage time now 1115.Cases were very sporadic, two would appear then nothing for ten minutes.Carousel stopped at 1125 and around 12 couples without luggage.Ironically it was the passengers who had paid for premium service. After a lengthy discussion with terminal staff,we exited the baggage hall at 1515 minus luggage. Great start Thomson after 8 hour flight.

Embarkation process quick( probably due to all others onboard).Guest relations team went into well rehearsed mode, stating it wasn't their responsibility,as our gripe was with the airline.Im sorry Thomson, the Tui group i.e. Thomson, First Choice and Falcon are your responsibility.We were told cases could be still in Glasgow, or could be on their way to Manchester,as they could have been left onboard at Dubai ???No communication no answers.This is the Thomson way.

We were eventually awarded £50 per person onboard spend to get some essentials.Having booked dinner in the Burj Kalifa (who enforce a strict dress code) I guessed jeans, trainers and a hoody wouldn't cut it. Cancelled dinner.Shirt cost £64 in shop onboard.So didn't buy.Went to cabin 054(Sir Robert Scott suite.) Clean and roomy although a tad dated.Ate at buffet and off to bed.Luggage arrived at 0910 next morn(apparently they'd been off loaded in Dubai and forgotten.)

Decided to make the most of our cruise. Food onboard surprisingly good,reviews stating otherwise totally unfounded.Staff fantastic and work tirelessly. Range of drinks surprisingly good if on AI.Speciality dining nice but not worth extra cost given standard of food in MDR.Day four plumbing in cabin playing up(Thomsons fleet seem to be plagued by this problem.) When emptying wash basin raw sewage floods into bath.Disgusting!!Phoned reception assured problem would be sorted.

Signs ship wide warning of washing hands,hygiene and norovirus(joke really)Problem seemed to settle,however returned with a vengeance three days later.Complained in person at reception to be asked by reception staff "Who do you want me to call?" What!, are they for real? Plumber?Ghostbusters? Magican? Witnessed plumber sort the problem this time.Given more compensation but had to sign disclaimer.Thomson simply not good enough. Cruisers to Thomson state "You get what you pay for" Well I don't buy into this as Thomson can be as expensive as 5* lines who give 5* experience.
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Cabin Review

Cabin 054
Plumbing issues. Roomy dark and dated. Expensive
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