We’d like to provide our thoughts on our 27 day South Pacific, Australia and New Zealand cruise-which is our 16th cruise and our 5th on Holland America.
The itinerary was perfect-great port stops-and the food was exceptionally good-perhaps the best we have had on any cruise line. We enjoyed the Lido buffet, the main dining room and both the Canalleto and Pinnacle dining rooms as well as the beautiful and plentiful foods in the Neptune Lounge. The staff service was also among the best we have encountered. Our cabin stewards were great and the two Neptune Lounge concierge attendants were also competent, helpful, and cheerful. We also like the fact that the Casino is now smoke free-a particular issue with us on past cruises.
Our disappointment with the overall cruise and our reluctance to book another HAL cruise centers on the on board entertainment, or lack of it, as well as the marketing direction that Jan, our Cruise Director, indicated HAL is taking. In several discussions with Jan, he advised us to find another cruise line more suited to our taste since HAL is committed to eliminating social/ballroom dance venues in the Crow’s Nest and Ocean Bar and replacing them with carpeted areas with kiosks for researching shore excursions and providing more videos. He indicated that there will be more BBC videos shown (the same ones I can get on my cable television at home) and these will provide a significant portion of HAL’s entertainment offerings.
Spacious suite with excellent closet and hanging space, a large balcony and excellent bed. Dated look and in need of new décor. Television and programming in need of complete revamping. Large bathroom with tub and shower.