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We like long cruises and this was a back to back cruise starting in Valparaiso, Chile and ending Fort Lauderdale, Florida. We have taken 20+ cruises and this was the only one that we have EVER complained about. Princess has lower the entire experience of cruising. They do not make the experience special anymore now you just a number!!!! We chose anytime dining and the service was great but the food most of the time was cold and lacked flavor.The Bean Counters at Princess may not think that the passengers noticed that Princess Favorites side of the menu has deleted steak and replaced it with hamburger. Pizza and hamburgers by the pool were the best food on the ship. The horizon grill reminds you of you old school cafeteria. On the first leg of the cruise we enjoyed the Enrichment talks on the sea days but on the second leg of the cruise there was none. This ship had so many out of order signs such as : elevators,ice machines, coffee machines bathrooms, and swimming pools. If you wanted to go to the Princess theater you needed to go 45 minutes early to get a seat. Many people did not know this and end up sitting on the floor and on the staircases. No Princess people were to be seen to control this nightmare. Major safety issue for every one on the ship. I would think Princess would be concern for the safety of the passengers not only concern about lawsuits pertaining to accidents due to blocked stairways. Closed down laundry for 3 days while in port in Buenos Aires (due to water shortage????) It would have be great if Princess had given the passengers a little notice of this information BEFORE we had 14 days of dirty clothes. We didn't book a tour on our first day in Buenos Aires . We planned to stay on the ship and wash clothes for the 19 days on board. Many unhappy people!!!! On the last part of the cruise in the women's Spa the hot water controls in all 3 showers were wrapped with duck tape. You could only take cold showers!!! The information that was given to me by Spa employees were the threads were stripped out. Was there NO plumbers on board.... Too many issues to list them all and most likely we will not cruise Princess again. We are Platinum members and were planning a trip with Princess to the Baltic's this year which will put us at the top (Elite). Now we are questioning if we want to be Elite with a cruise line that has lowered their standards.

The cruise from HELL

Crown Princess Cruise Review by tequila150

14 people found this helpful
Trip Details
  • Sail Date: February 2017
  • Destination: South America
  • Cabin Type: Interior
We like long cruises and this was a back to back cruise starting in Valparaiso, Chile and ending Fort Lauderdale, Florida. We have taken 20+ cruises and this was the only one that we have EVER complained about. Princess has lower the entire experience of cruising. They do not make the experience special anymore now you just a number!!!!

We chose anytime dining and the service was great but the food most of the time was cold and lacked flavor.The Bean Counters at Princess may not think that the passengers noticed that Princess Favorites side of the menu has deleted steak and replaced it with hamburger. Pizza and hamburgers by the pool were the best food on the ship.

The horizon grill reminds you of you old school cafeteria.

On the first leg of the cruise we enjoyed the Enrichment talks on the sea days but on the second leg of the cruise there was none. This ship had so many out of order signs such as : elevators,ice machines, coffee machines bathrooms, and swimming pools.

If you wanted to go to the Princess theater you needed to go 45 minutes early to get a seat. Many people did not know this and end up sitting on the floor and on the staircases. No Princess people were to be seen to control this nightmare. Major safety issue for every one on the ship. I would think Princess would be concern for the safety of the passengers not only concern about lawsuits pertaining to accidents due to blocked stairways.

Closed down laundry for 3 days while in port in Buenos Aires (due to water shortage????) It would have be great if Princess had given the passengers a little notice of this information BEFORE we had 14 days of dirty clothes. We didn't book a tour on our first day in Buenos Aires . We planned to stay on the ship and wash clothes for the 19 days on board. Many unhappy people!!!!

On the last part of the cruise in the women's Spa the hot water controls in all 3 showers were wrapped with duck tape. You could only take cold showers!!! The information that was given to me by Spa employees were the threads were stripped out. Was there NO plumbers on board....

Too many issues to list them all and most likely we will not cruise Princess again. We are Platinum members and were planning a trip with Princess to the Baltic's this year which will put us at the top (Elite). Now we are questioning if we want to be Elite with a cruise line that has lowered their standards.
tequila150’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Service
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Cabin Review

Interior
Cabin ID B736
Cabin was showing age but our cabin steward was very good at keeping it clean.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins