Ship is very worn. Lot's of rust. Raw sewage smell in the cabin twice during the cruise. Same smell in other areas of the ship. Maintenance was quick to respond each time. Ship is too crowded and loud. Too many smoking areas, cigarette smell in too many areas. Loud music from the pub below kept us awake until the early areas of the morning. Rude and unhelpful crew and customer service.
Main and assistant waiter were great! Food was great. Room service selection is poor.
On our first day there was a pair of underwear, a dental flosser and a bobby pin on the floor from the previous occupant.
Groups on scavenger hunt kept disturbing us to take their picture.
Deck 7 has a partially obstructed view due to the roof over the life boats even though their company policy says it is not obstructed.
Crew/staff seem listless overall and some were rude. They are trained in multiple ways to say "No" and not take care of problems.
This is my 5th cruise and the 3rd on Royal Caribbean. In the future I will spend more money and cruise on more exclusive cruise lines. We jokingly referred to Serenade of the Seas as the "Ghetto Ship".
Headliners were good for the most part. Ship's dancers/entertainers/shows were poor.
If you walk off the ship at some ports of call you are mobbed by tour operators/taxi drivers/locals selling tours. Most are not very friendly.
Roseau, Dominica has open sewers with raw sewage flowing down the street.