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Eighth cruise with Royal Caribbean, and thought we would be loyal to this cruise line forever, but this will be our last one. Staff has been significantly cut back and service has suffered. The overall appearance of the ship is run down and dirty. A fellow passenger said that he'd been on the same ship a year ago, and although he'd got a lot of gray hair over the year, he didn't get as old as this ship. The signage at some of the bars and cafes was burned out - what does it take to fix? The cappuccino maker didn't work in any of the specialty restaurants, which you have to pay for, so the waiter directed us to the coffee bar. In the past, they would have gone to get the cappuccino for us, wherever they had to go. When we first started cruising, before entering a restaurant or returning from an excursion, there would be a staff member with a bottle of hand sanitizer that we had to use before entering. On this cruise, never once were we advised to wash our hands, and although there were hand sanitizer dispensers around, the were often empty. The cutbacks are more important to the cruise line leadership than the safety of passengers. The curtain in the dining room had a large, visible 6 inch tear in it, that I had to stare at each dinner. There was a big yellow stain on my pillow case when we boarded. The shears in our stateroom were stained. Our sink dripped and piped dripped on the bathroom floor. Our fridge didn't work. Carpets and wood flooring were worn. My husband made a mistake that locked our safe, so we had to call maintenance. It took 3 different people to open it. The first 2 said it needed to be drilled. Then the third person came and using the tools of the original 2 people, opened it in seconds. The first 2 people were incompetent. The same thing happened with our stateroom door lock. We returned to our cabin one afternoon and a maintenance guy was working on the lock that was fine when we went out earlier. Never really understood why they were working on it, but he said he fixed it and left, and then when we went to leave, the door wouldn't lock. It took 2 more attempts to fix it right. Clearly the cruise line has gone down over the past few years, so we'll be try out different cruise lines in the future. No more Royal Caribbean in our future.

Worn Ship with Deteriorated Service

Navigator of the Seas Cruise Review by ChicaLou

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Trip Details
Eighth cruise with Royal Caribbean, and thought we would be loyal to this cruise line forever, but this will be our last one. Staff has been significantly cut back and service has suffered. The overall appearance of the ship is run down and dirty. A fellow passenger said that he'd been on the same ship a year ago, and although he'd got a lot of gray hair over the year, he didn't get as old as this ship. The signage at some of the bars and cafes was burned out - what does it take to fix? The cappuccino maker didn't work in any of the specialty restaurants, which you have to pay for, so the waiter directed us to the coffee bar. In the past, they would have gone to get the cappuccino for us, wherever they had to go.

When we first started cruising, before entering a restaurant or returning from an excursion, there would be a staff member with a bottle of hand sanitizer that we had to use before entering. On this cruise, never once were we advised to wash our hands, and although there were hand sanitizer dispensers around, the were often empty. The cutbacks are more important to the cruise line leadership than the safety of passengers.

The curtain in the dining room had a large, visible 6 inch tear in it, that I had to stare at each dinner. There was a big yellow stain on my pillow case when we boarded. The shears in our stateroom were stained. Our sink dripped and piped dripped on the bathroom floor. Our fridge didn't work. Carpets and wood flooring were worn.

My husband made a mistake that locked our safe, so we had to call maintenance. It took 3 different people to open it. The first 2 said it needed to be drilled. Then the third person came and using the tools of the original 2 people, opened it in seconds. The first 2 people were incompetent. The same thing happened with our stateroom door lock. We returned to our cabin one afternoon and a maintenance guy was working on the lock that was fine when we went out earlier. Never really understood why they were working on it, but he said he fixed it and left, and then when we went to leave, the door wouldn't lock. It took 2 more attempts to fix it right.

Clearly the cruise line has gone down over the past few years, so we'll be try out different cruise lines in the future. No more Royal Caribbean in our future.
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Cabin Review

Cabin 6324
Dirty sheets and sheers. Dripping tap and pipes. Fridge didn't work.
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