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A fantastic itinerary and a good deal via Imagine Cruising was why we chose NCL. After an excellent flight with Emirates and a pleasant stay in a Singapore hotel we went to the port to join the ship. Embarkation was a shambles as there were not enough check in staff on duty. It seemed that Suite passengers jumped the queue, fair enough, and regular customers did so only after reaching the end of line number one. A disappointing start to our first NCL cruise. We had a balcony stateroom on Deck 9 which was fine but the balcony area was very tired. The room was kept in an excellent state by the attendant. Breakfast in Versailles Restaurant was good but service was slow. The Market Cafe had a good selection on offer. Barbecue lunch by the pool was very good and again food in the Market Cafe was of good quality and there was a big choice. We ate in Aqua Restaurant at night but the standard fell as the cruise progressed and the menu was repetitive. For the final few nights we used O'Sheehans which is themed on a pub and this was fine although the only change in the menu was the special dish of the day. The staff on ship were good apart from the Customer Service Desk personnel who were arrogant, unhelpful and a waste of space. The bars were good and the only show we attended was Soul Sensation, a Motown tribute act who were brilliant. The tours were generally good but expensive. Joining a tour was chaotic as NCL staff did not enforce the exhortations of the excursion coordinator of to keep exits and gangways clear before leaving the ship to join the tour. NCL's water bottle policy was very unpopular with passengers. Disembarking the ship at the end of the cruise was awful. There was a crush on the stairways as 4 colour codes were told to leave the ship at the same time along with a shore exusions. Tempers became frayed and it was a bad end to the holiday. Summing up, NCL will not be our first choice in the future after this experience.

Norweigan Star Fails to Shine

Norwegian Star Cruise Review by Brafield Cobbler

8 people found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Asia
A fantastic itinerary and a good deal via Imagine Cruising was why we chose NCL.

After an excellent flight with Emirates and a pleasant stay in a Singapore hotel we went to the port to join the ship. Embarkation was a shambles as there were not enough check in staff on duty. It seemed that Suite passengers jumped the queue, fair enough, and regular customers did so only after reaching the end of line number one. A disappointing start to our first NCL cruise.

We had a balcony stateroom on Deck 9 which was fine but the balcony area was very tired. The room was kept in an excellent state by the attendant.

Breakfast in Versailles Restaurant was good but service was slow. The Market Cafe had a good selection on offer. Barbecue lunch by the pool was very good and again food in the Market Cafe was of good quality and there was a big choice.

We ate in Aqua Restaurant at night but the standard fell as the cruise progressed and the menu was repetitive. For the final few nights we used O'Sheehans which is themed on a pub and this was fine although the only change in the menu was the special dish of the day.

The staff on ship were good apart from the Customer Service Desk personnel who were arrogant, unhelpful and a waste of space.

The bars were good and the only show we attended was Soul Sensation, a Motown tribute act who were brilliant.

The tours were generally good but expensive. Joining a tour was chaotic as NCL staff did not enforce the exhortations of the excursion coordinator of to keep exits and gangways clear before leaving the ship to join the tour.

NCL's water bottle policy was very unpopular with passengers.

Disembarking the ship at the end of the cruise was awful. There was a crush on the stairways as 4 colour codes were told to leave the ship at the same time along with a shore exusions. Tempers became frayed and it was a bad end to the holiday.

Summing up, NCL will not be our first choice in the future after this experience.
Brafield Cobbler’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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