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Customer Service: Very Bad Customer Service, if you book Cruise ticket third party, MSC doesn't responding correctly/. Customer service people don't have knowledge regarding third party sellers (ex: Seascanner). They don't accept Third party sellers mail proofs, they say only MSC emails, and don't know third party sellers. but they received the ticket money! Dining: Buffet is very good, the 6-floor setting is not good, very few menu items. Ship: extremely very good, Service: Room Service is Excellent, Room cleaning and change of towels are very timely. Food service: food service is too good, Buffet is many items and service people is very polite, I never feel bad, they provided very good food and hot. Fruits and sweets are excellent. Complimentary food is very good. Entertainment: I never bored, always something special, shows and entertainment programs Port and Shore excursions: parking places at the port are very handy, easily can go to the city. excursions are very expensive, I never used them.

Very Bad Customer Service

MSC Fantasia Cruise Review by svechha

1 person found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Middle East
  • Cabin Type: Balcony Stateroom – Bella
Customer Service: Very Bad Customer Service, if you book Cruise ticket third party, MSC doesn't responding correctly/.

Customer service people don't have knowledge regarding third party sellers (ex: Seascanner).

They don't accept Third party sellers mail proofs, they say only MSC emails, and don't know third party sellers. but they received the ticket money!

Dining: Buffet is very good, the 6-floor setting is not good, very few menu items.

Ship: extremely very good,

Service: Room Service is Excellent, Room cleaning and change of towels are very timely.

Food service: food service is too good, Buffet is many items and service people is very polite, I never feel bad, they provided very good food and hot. Fruits and sweets are excellent. Complimentary food is very good.

Entertainment: I never bored, always something special, shows and entertainment programs

Port and Shore excursions: parking places at the port are very handy, easily can go to the city. excursions are very expensive, I never used them.
svechha’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
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Ages 3 to 6
Ages 10 to 12
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Cabin Review

Balcony Stateroom – Bella
Cabin B1 13023
Not Great.
Radioso Deck Inside Cabins, Balcony Cabins, Suite Cabins