Liberty of the Seas Review
Rating by category
Additional details
As I am a Platinum Member on Royal Caribbean. This past cruise is the first time I see some things that bothered me on this particular cruise.
first, I must say that the overall services of all staff members was excellent except for there were times that some staff members did a poor job in greeting you or evening saying good morning.
First day on board, I tried to order a water package and set the card outside the door. It took 2 days for them to respond to my request until, I decided not to do this service.
Cabin Review
Deluxe Oceanview Stateroom with Balcony
Overall, My Stateroom Attendant name Hector Lopez done an excellent job in servicing my room. He always greeting me with a smile and made sure that I was enjoying my cruise.
The Bad: My luggage was misplaced by the wrong stateroom on deck 6. luckily, my wife noticed our luggage and I grabbed it and took it to my stateroom however, one of the pieces was missing. when I connected with a stateroom attendant, he simply stated that it might be on deck 2 or you have a not allowable article in your luggage. well, I felt that the stateroom attendant should have address or assistance me instead, I had to find it on deck 2 in which my luggage was torn off. I would have thought that someone would have seen my name on the permanent tag and contact my stateroom?
Also, I should have mentioned that I have noticed that the matresses are much more firmer than the past cruises that I have been on. Next time, I find out if I can have a softer matresses in the future.