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We chose this cruise because it was offered as a 'gambling cruise'. In the past, Princess has offered some pretty great benefits to those members (my sister-in-law...not me) who gamble a lot while on board. They have offered a cash incentive whereby Princess granted $150 in cash for the 1st 2 passengers in a stateroom, free cocktails while playing in the casino and $50 towards specialty dining. This time??? Oh, my!!! Only $75 for the 'gambling member' and it was only $75 in 'free play', so no true cash benefit. Times are tough. I realize this has nothing to do with the Ruby, but Princess in general. Things are tightening up, big time. The specialty dining prices have gone up ~ no more wine cards to be had (where wine only purchases were made available at a small savings, over all) ~ wine prices seemed to have greatly increased ~ and the Effy store (again, not directly relating to Princess, although assoicatied with) frequently offers drawings for prizes of rather tacky pendants and matching earrings worth only $10 retail and only a few drawings of their more valuable signature jewelry. We left with somewhat less than desirable feelings of Princess, overall. As for the Ruby... She needs a makeover. Our mini suite was worn to say the least. Lights were not working properly, the fridge wasn't very cold, the balcony table was stained, the bathtub plug didn't hold the water (no bath possible), the sofa cushions would not stay put, the light fixture switches were worn. The elevators were not working properly, either. One would not recognize the 6th floor at all, so passengers learned to depart on 7 or 5 and walk up or down the stairs if they wanted to be on the 6th floor. Another had doors that would not close properly and would only open and close, open and close on a constant basis, once people were ready to go. Some said we all had to stand behind the carpeting line in that elevator, but we tried that and it still failed. Wow! Things need to be fixed! Our stateroom steward was not well trained. We always try and give the beneift of doubt, but this guy was clueless. We are elite members and have traveled many times on Princess. He had no idea about the mini bar setup and our options to trade beverages. He said we had to call room service for this. Luckily his manager overheard him and interjected that the room steward would, indeed, take care of our requests. Our stateroom wasn't cleaned until after 2, most days, even though we had vacated around 9am. Laundry was new to him, too. It took 4 days for our clean laundry to be delivered. Our stateroom account was charged 2 days into the cruise. Where was our laundry? He forgot our robes, even though we had requested them up front. They were delivered the second to the last day. Oh, dear! We didn't complain and realize everyone needs to learn the ins and outs of any new job. We did not leave an extra tip for him as we usually do for good service. Still love Princess and will cruise with them, again...just sad to see so many changes and so much 'nickel and diming'. Hoping this cruise was merely a fluke.

Ruby Princess ~ CA Coastal March 2017

Ruby Princess Cruise Review by highmtnlady

4 people found this helpful
Trip Details
We chose this cruise because it was offered as a 'gambling cruise'. In the past, Princess has offered some pretty great benefits to those members (my sister-in-law...not me) who gamble a lot while on board. They have offered a cash incentive whereby Princess granted $150 in cash for the 1st 2 passengers in a stateroom, free cocktails while playing in the casino and $50 towards specialty dining. This time??? Oh, my!!! Only $75 for the 'gambling member' and it was only $75 in 'free play', so no true cash benefit. Times are tough.

I realize this has nothing to do with the Ruby, but Princess in general. Things are tightening up, big time. The specialty dining prices have gone up ~ no more wine cards to be had (where wine only purchases were made available at a small savings, over all) ~ wine prices seemed to have greatly increased ~ and the Effy store (again, not directly relating to Princess, although assoicatied with) frequently offers drawings for prizes of rather tacky pendants and matching earrings worth only $10 retail and only a few drawings of their more valuable signature jewelry. We left with somewhat less than desirable feelings of Princess, overall.

As for the Ruby... She needs a makeover. Our mini suite was worn to say the least. Lights were not working properly, the fridge wasn't very cold, the balcony table was stained, the bathtub plug didn't hold the water (no bath possible), the sofa cushions would not stay put, the light fixture switches were worn.

The elevators were not working properly, either. One would not recognize the 6th floor at all, so passengers learned to depart on 7 or 5 and walk up or down the stairs if they wanted to be on the 6th floor. Another had doors that would not close properly and would only open and close, open and close on a constant basis, once people were ready to go. Some said we all had to stand behind the carpeting line in that elevator, but we tried that and it still failed. Wow! Things need to be fixed!

Our stateroom steward was not well trained. We always try and give the beneift of doubt, but this guy was clueless. We are elite members and have traveled many times on Princess. He had no idea about the mini bar setup and our options to trade beverages. He said we had to call room service for this. Luckily his manager overheard him and interjected that the room steward would, indeed, take care of our requests. Our stateroom wasn't cleaned until after 2, most days, even though we had vacated around 9am. Laundry was new to him, too. It took 4 days for our clean laundry to be delivered. Our stateroom account was charged 2 days into the cruise. Where was our laundry? He forgot our robes, even though we had requested them up front. They were delivered the second to the last day. Oh, dear! We didn't complain and realize everyone needs to learn the ins and outs of any new job. We did not leave an extra tip for him as we usually do for good service.

Still love Princess and will cruise with them, again...just sad to see so many changes and so much 'nickel and diming'. Hoping this cruise was merely a fluke.
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Port & Shore Excursion Reviews

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