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We booked the Diamond Princess because of the itinerary, and also got some perks for being Gold Captain's Club members; however we really don't have a preference for Princess Cruises, and after sailing on the Diamond our opinion remains. Overall we had a really great family trip; traveling with my spouse and kids ages 6 and 8, and my MIL. We had a balcony cabin, and an inside stateroom. Normally the inside room is fine, considering the amount of time spent in the room is minimal. However the balcony was really helpful for extra space, and we enjoyed leaving the door open every night to hear the ocean. Singapore was a great place to start, and we stayed at the Holiday Inn the night before sailing, and the Hiilton Conrad after. Embarkation and disembarkation were both simple. Ship: This ship is due for refurbishment in dry dock the week after we sailed. It's obvious it's an old ship greatly in need of work. There are many problems such as carpet pulling up/tattered. The pool tiles were really rusty, missing, and hadn't been cleaned. Just overall maintenance was lacking. Cabin: Both cabins were great, and had ample space. Underbed storage is nice so we can unpack. Hairdryer in room is helpful, and it had several power outlets. Dining: A highlight on this cruise is the dining experience. We chose anytime dining, and it really helps to be flexible in our schedule. We found a preferred dining room, the Pacific Moon, and our waiters Edgar and Michael were absolutely amazing!! Please ask for them!! They were so polite, informative, fun with my two kids, and really hard workers. The food overall was amazing, both in the dining room and the buffet. We didn't do any specialty restaurants because it's not worth the $$. Entertainment: We actually didn't go to any evening shows, but did lots of other activites including trivia, evening game shows and looking for dancing/music in the lounges. The Pool Cinema was surely a highlight, and really fun to watch during the day and evening. The musical entertainers were mediocre at best and we didn't enjoy the live music at all. The only one we enjoyed was at Crooners, which was the piano player. In 12 days we didn't see the Cruise Director once. The asst cruise director was leading several events, and she was engaging at times, but otherwise she didn't make any effort to organize fun activities, and even cancelled several. Aris, on the other hand, was really fun and organized lots of events. Other staff members seemed bored, and didn't really make any effort. Service: With the exception of Lawrence in the main buffet, and our servers at dinner, the service was terrible. It was surprising to see on such a large scale, that staff seem bored, indifferent and not willing to help. This includes the Customer Service staff, who became defensive and not helpful when faced with a problem. They are also unwilling to help find a solution. It's too bad, because I know Princess should expect better service. Ports: We hired a private driver in Koh Samui, and it was well worth the time and $$. Beach experience was fun. Princess tours are generally $$ and we felt rushed. There were long bus rides/transfers. Kids Club: Our kids really enjoyed this trip/ship. The kids club was great, especially Laura. Overall we had a really great time, but were a little disappointed in the ship itself.

Great family trip; ship needs work

Diamond Princess Cruise Review by KEC9821

2 people found this helpful
Trip Details
  • Sail Date: March 2017
  • Destination: Asia
  • Cabin Type: Balcony
We booked the Diamond Princess because of the itinerary, and also got some perks for being Gold Captain's Club members; however we really don't have a preference for Princess Cruises, and after sailing on the Diamond our opinion remains.

Overall we had a really great family trip; traveling with my spouse and kids ages 6 and 8, and my MIL. We had a balcony cabin, and an inside stateroom. Normally the inside room is fine, considering the amount of time spent in the room is minimal. However the balcony was really helpful for extra space, and we enjoyed leaving the door open every night to hear the ocean.

Singapore was a great place to start, and we stayed at the Holiday Inn the night before sailing, and the Hiilton Conrad after.

Embarkation and disembarkation were both simple.

Ship: This ship is due for refurbishment in dry dock the week after we sailed. It's obvious it's an old ship greatly in need of work. There are many problems such as carpet pulling up/tattered. The pool tiles were really rusty, missing, and hadn't been cleaned. Just overall maintenance was lacking.

Cabin: Both cabins were great, and had ample space. Underbed storage is nice so we can unpack. Hairdryer in room is helpful, and it had several power outlets.

Dining: A highlight on this cruise is the dining experience. We chose anytime dining, and it really helps to be flexible in our schedule. We found a preferred dining room, the Pacific Moon, and our waiters Edgar and Michael were absolutely amazing!! Please ask for them!! They were so polite, informative, fun with my two kids, and really hard workers. The food overall was amazing, both in the dining room and the buffet. We didn't do any specialty restaurants because it's not worth the $$.

Entertainment: We actually didn't go to any evening shows, but did lots of other activites including trivia, evening game shows and looking for dancing/music in the lounges. The Pool Cinema was surely a highlight, and really fun to watch during the day and evening. The musical entertainers were mediocre at best and we didn't enjoy the live music at all. The only one we enjoyed was at Crooners, which was the piano player. In 12 days we didn't see the Cruise Director once. The asst cruise director was leading several events, and she was engaging at times, but otherwise she didn't make any effort to organize fun activities, and even cancelled several. Aris, on the other hand, was really fun and organized lots of events. Other staff members seemed bored, and didn't really make any effort.

Service: With the exception of Lawrence in the main buffet, and our servers at dinner, the service was terrible. It was surprising to see on such a large scale, that staff seem bored, indifferent and not willing to help. This includes the Customer Service staff, who became defensive and not helpful when faced with a problem. They are also unwilling to help find a solution. It's too bad, because I know Princess should expect better service.

Ports: We hired a private driver in Koh Samui, and it was well worth the time and $$. Beach experience was fun.

Princess tours are generally $$ and we felt rushed. There were long bus rides/transfers.

Kids Club: Our kids really enjoyed this trip/ship. The kids club was great, especially Laura.

Overall we had a really great time, but were a little disappointed in the ship itself.
PrincessCruises3, Social Team, Princess Cruises has responded
Hi KEC9821, thank you for your great feedback regarding your family's recent voyage! We're happy to hear that Edgar and Michael made such a memorable mark on your dining experience. We are excited for the Diamond Princess renovations from her recent dry dock, we hope to welcome you onboard again soon!
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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