1. Home
  2. Cruise Reviews
  3. Crystal Symphony
Having cruised with Crystal before, we knew what was in store for us as we first cruised in 1995. The ship has aged graciously but there are tell tale signs after 22 years of tiring which is to be expected. The Hull of the ship was the worst I have seen her. In years gone by, you would have had to strain your eyes to find any rust marks but alas the maintenance in this area seemed lacking. Yes there have been cuts in services since she was first launched. Just small things, probably most noticeable in the Dining room. It does not have the class and grace it once had. Sad but probably a sign of the times. Food portions are much smaller and the service is much more rushed. Not unlike a cafeteria in some respects. Having your plate taken away when not finished for example would never have happened in the past. One thing that remains a standout are the staff. Good work guys and girls. A credit to you all. The dress code has been allowed to slip. Once apon a time it would be unthinkable to wear a singlet around the ship let alone into the breakfast restaurant. If I wanted to see that I would have gone on a Princess Cruise! The occasional vibration that emanates from the stabilizers during certain sea conditions continue to permeate throughout the ship and has done for many years. Maybe at the upcoming dry dock in September this will be addressed finally. Having said all of the above she is still a magnificent vessel and my wife and myself had a truly wonderful time on board. Embarkation was the quickest I have ever experienced. In fact we were the only people there. 10mins and we were in our Cabin. As was the disembarkation. No complaints here. Our Cabin attendant was without peer. The entertainment to be honest was noticeably below par from previous experiences with a few notable exceptions. Activities were good as were a few of the Lecturers. Couldn't really fault the service. Only did one shore excursion. It was on the dune buggies. These were very old and not safe. That bad in fact, we received a 50% refund from Crystal. I am assuming that the person who was responsible for reconnaissance for this trip is no longer in the employ of Cruise Line. Nothing much wrong with the Food but the sliding decline of authentic deserts is very evident despite their impeccable presentation. Breakfast was always of a high standard.The Trident deck food was excellent and casual as well as the ever effervescent attitude of the Ice cream Bar attendant. The Palm Court without doubt has its own special aura which has to be experienced. Silk Road stands out above the rest for both its excellent service and Food. At one stop the Ship allowed family members of some of the crew who obviously had not seen each other for a long period of time to come aboard. Seeing these families walking around the ship, impeccably dressed and with behaviour to match was wonderful to see. Would my wife and I cruise Crystal again? Absolutely.

Still up there

Crystal Symphony Cruise Review by truganinni

16 people found this helpful
Trip Details
  • Sail Date: February 2017
  • Destination: Asia
  • Cabin Type: Deluxe Stateroom with Verandah
Having cruised with Crystal before, we knew what was in store for us as we first cruised in 1995. The ship has aged graciously but there are tell tale signs after 22 years of tiring which is to be expected. The Hull of the ship was the worst I have seen her. In years gone by, you would have had to strain your eyes to find any rust marks but alas the maintenance in this area seemed lacking. Yes there have been cuts in services since she was first launched. Just small things, probably most noticeable in the Dining room. It does not have the class and grace it once had. Sad but probably a sign of the times. Food portions are much smaller and the service is much more rushed. Not unlike a cafeteria in some respects. Having your plate taken away when not finished for example would never have happened in the past.

One thing that remains a standout are the staff. Good work guys and girls. A credit to you all.

The dress code has been allowed to slip. Once apon a time it would be unthinkable to wear a singlet around the ship let alone into the breakfast restaurant. If I wanted to see that I would have gone on a Princess Cruise! The occasional vibration that emanates from the stabilizers during certain sea conditions continue to permeate throughout the ship and has done for many years. Maybe at the upcoming dry dock in September this will be addressed finally.

Having said all of the above she is still a magnificent vessel and my wife and myself had a truly wonderful time on board.

Embarkation was the quickest I have ever experienced. In fact we were the only people there. 10mins and we were in our Cabin. As was the disembarkation. No complaints here. Our Cabin attendant was without peer. The entertainment to be honest was noticeably below par from previous experiences with a few notable exceptions. Activities were good as were a few of the Lecturers. Couldn't really fault the service. Only did one shore excursion. It was on the dune buggies. These were very old and not safe. That bad in fact, we received a 50% refund from Crystal. I am assuming that the person who was responsible for reconnaissance for this trip is no longer in the employ of Cruise Line.

Nothing much wrong with the Food but the sliding decline of authentic deserts is very evident despite their impeccable presentation. Breakfast was always of a high standard.The Trident deck food was excellent and casual as well as the ever effervescent attitude of the Ice cream Bar attendant. The Palm Court without doubt has its own special aura which has to be experienced. Silk Road stands out above the rest for both its excellent service and Food.

At one stop the Ship allowed family members of some of the crew who obviously had not seen each other for a long period of time to come aboard. Seeing these families walking around the ship, impeccably dressed and with behaviour to match was wonderful to see.

Would my wife and I cruise Crystal again? Absolutely.
truganinni’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Crystal Symphony price drops
250,000+ people have entered their email

Cabin Review

Deluxe Stateroom with Verandah
Cabin A1 9044
Don't understand why you need a bath on a cruise ship. Probably just me. By not having a Bath you could have made room for a large shower thus giving you more space to manoeuvrer in the room. Also do not really think two basins are needed. This would free up much needed bench space. That being said, the bathroom is still very functional. Fantastic shower and water pressure. The beds and Linen are fantastic.
For some reason there is a trend on cruise ships to limit the channels on your TV. Endless repeats all day.
Seabreeze Deck Balcony Cabins, Suite Cabins