Emerald Princess Review

4.5 / 5.0
1,873 reviews

Pleasant Surprise!

Review for Australia & New Zealand Cruise on Emerald Princess
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foley jill
2-5 Cruises • Age 70s

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Cabin
Value for Money
Embarkation
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Entertainment
Fitness & Recreation
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Sail Date: Feb 2017

We chose Princess Lines because we were not happy with another cruise line we had sailed on twice before and this time we were definitely not disappointed . Embarkation and disembarkation was well organised and staff were friendly .We chose a balcony cabin ,mid ship on Aloha Deck which suited our needs perfectly . Good size cabin and balcony and bathroom was adequate . Loved the clothes storage ,plenty of shelves and hanging space . The cabin was super clean and looked after very well by our friendly steward . In fact the whole ship was kept in immaculate condition , not a speck of dust anywhere ! Emerald Princess is a magnificient ship and is well maintained. As on most cruise ships anytime dining is a bit hit and miss , we have decided when we cruise again we will use traditional dining as then you can be sure of a table ! Food was good and plentiful and we enjoyed the buffet even though it was difficult to find a seat on most occasions . We did visit a specialty restaurant on two occasions and we found the service , food etc excellent , our only problem was that the meals were too large ! Entertainment was mediocre but this is expected now on cruise ships and the usual activities were provided . The gym was excellent with a lot of equipment and all well maintained .Had a visit to the hairdresser and came away completely satisfied .Bar service was excellent especially at the Explorer Bar . Our only problem on this cruise was that some drinks were charged to our account even though we had a drinks package and these were drinks which were not purchased by us . Also two airport transfers were charged incorrectly to our account . My husband and I wasted a lot of time sorting this out with a customer service staff member .We enjoyed all our ports in New Zealand .We were unable to cruise in Milford Sound due to a accident to a staff member on the ship and we were held up in Dunedin but the Captain kept us well informed of the situation at all times .

It was a pleasure to cruise on this wonderful ship .

Response from TaylorW, Social Team, Princess Cruises

Hi foley jill, thank you for your great feedback regarding your recent voyage on Emerald Princess! We hope to welcome you aboard again soon!...

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