This cruise while enjoyable did not live up to the standards we came to expect from Viking. One wonders if this was the result of growing pains. That said, this was our fifth cruise with Viking and we have two more already on the books for later in 2017 and 2018. This feedback is for both the Normandy and Baltic cruises. Both ships were beautiful and meticulously maintained. The cabin personnel have always been first rate. However, tour guides on both the Normandy and Baltic cruise seemed somewhat lacking in interpersonal skills and there knowledge base was not what we experienced on earlier Viking cruises. However my biggest concern was the dining wait staff. The wait staff quality of service varied from above average to below average especially in the general dining areas. Specialty dining (those requiring reservations) was consistently above average.
While my review seems overly critical, I have come to expect great things from Viking. As stated earlier we have future cruises already booked.