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This was our 4th cruise with Celebrity having perviously sailed on the Exinox and Sillouette. On boarding the ship it was evident that the Millennium was not in the same league as its sister vessels. It was a much older ship and disappointingly quite shabby. For example the metal support rails below the handrails had virtually rusted away in several areas including our balcony hand rail, which was rather alarming. To be fair, the interior of the vessel had been refitted at some point but compared to other Celebrity ships it was rather dour and dimly lit and not what you would expect from Celebrity. However, it was not the state of the vessel that was the major problem it was the shockingly poor level of service that let it down. Breakfast in the buffet was a contact sport with surly passengers jostling for poorly cooked bland food providing that is that they were able to secure somewhere to sit which involved hovering next to diners as they were about to leave and pouncing on dirty tables. There were just 3 choices.... arrive at the crack of dawn to get a table , take part in the shoulder barging at regular breakfast times or arrive late after 9-30am when the staff were already pulling the shutters down and removing the remains of the soggy food. Terrible! Lunch was spread over a longer period and generally better but on dull days there was little or no chance of finding anywhere to sit. Dinner in the main restaurant was the most disappointing. Our sitting was at 8-30pm on deck 5. Although some of the dining room staff did their best most appeared to have little or no interest in their customers and robotically read out the dish of the day specials as if it were a chore. The first courses always took well over half an hour to arrive each evening and invariably the food was cold and tasteless when it was eventually served. On this particular cruise we did not opt for the Premium Drinks Package and instead decided to limit our intake to better enjoy the various exciting destinations. A good choice as it turns out because service in the various bars was terrible. Bar staff were rude, lazy and to be frank, completely untrained. They hadn't a clue what they were doing and regarded their customers with contempt. If you sat down at a table next the bar you had little or no chance of a waiter appearing to take your drinks orders whereas if you went to the bar you were not made welcome to say the least. Shockingly poor, the Rendezvous being the worst of a bad bunch. The destinations were excellent on this cruise and did a lot to offset the second rate facilities and service on offer. However, most of them required very long coach journey that were often grossly understated in the tour literature, for example visiting Hanoi involved well over eight and a half hours of coach travel. Not many people would have elected to go the tour if they had told the truth. On arriving at our final destination Hong Kong, which included a final over night stay onboard, over a hundred passengers elected to leave the ship a day early, including us. We chose to stay in a hotel instead and meat several other passengers there who had come to the same decisiion. Over the years with have recommended Celebrity Cruises to lots of our friends and feel very let down by our latest experience. I doubt that we will ever sail with them again; it's a real shame.

Celebrity Millennium South Asia Cruise February 2017

Celebrity Millennium Cruise Review by the saddlery

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Trip Details
  • Sail Date: February 2017
  • Destination: Asia
  • Cabin Type: Concierge Class 3
This was our 4th cruise with Celebrity having perviously sailed on the Exinox and Sillouette.

On boarding the ship it was evident that the Millennium was not in the same league as its sister vessels. It was a much older ship and disappointingly quite shabby.

For example the metal support rails below the handrails had virtually rusted away in several areas including our balcony hand rail, which was rather alarming.

To be fair, the interior of the vessel had been refitted at some point but compared to other Celebrity ships it was rather dour and dimly lit and not what you would expect from Celebrity.

However, it was not the state of the vessel that was the major problem it was the shockingly poor level of service that let it down.

Breakfast in the buffet was a contact sport with surly passengers jostling for poorly cooked bland food providing that is that they were able to secure somewhere to sit which involved hovering next to diners as they were about to leave and pouncing on dirty tables.

There were just 3 choices.... arrive at the crack of dawn to get a table , take part in the shoulder barging at regular breakfast times or arrive late after 9-30am when the staff were already pulling the shutters down and removing the remains of the soggy food. Terrible!

Lunch was spread over a longer period and generally better but on dull days there was little or no chance of finding anywhere to sit.

Dinner in the main restaurant was the most disappointing.

Our sitting was at 8-30pm on deck 5. Although some of the dining room staff did their best most appeared to have little or no interest in their customers and robotically read out the dish of the day specials as if it were a chore. The first courses always took well over half an hour to arrive each evening and invariably the food was cold and tasteless when it was eventually served.

On this particular cruise we did not opt for the Premium Drinks Package and instead decided to limit our intake to better enjoy the various exciting destinations. A good choice as it turns out because service in the various bars was terrible. Bar staff were rude, lazy and to be frank, completely untrained. They hadn't a clue what they were doing and regarded their customers with contempt. If you sat down at a table next the bar you had little or no chance of a waiter appearing to take your drinks orders whereas if you went to the bar you were not made welcome to say the least. Shockingly poor, the Rendezvous being the worst of a bad bunch.

The destinations were excellent on this cruise and did a lot to offset the second rate facilities and service on offer. However, most of them required very long coach journey that were often grossly understated in the tour literature, for example visiting Hanoi involved well over eight and a half hours of coach travel. Not many people would have elected to go the tour if they had told the truth.

On arriving at our final destination Hong Kong, which included a final over night stay onboard, over a hundred passengers elected to leave the ship a day early, including us.

We chose to stay in a hotel instead and meat several other passengers there who had come to the same decisiion.

Over the years with have recommended Celebrity Cruises to lots of our friends and feel very let down by our latest experience.

I doubt that we will ever sail with them again; it's a real shame.
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