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We have been on several Disney Cruise vacations in the past and had a wonderful time but this past experience was a huge disappointment. We were on one of the Christmas holiday cruises on the Fantasy and I must say this was the worst vacation by far we have ever experienced. To start with our room was great and the room attendant was wonder, but because of the location of our room we really could not use our balcony because it was constantly covered in soot from the ships smoke stacks (?). Our first night of dining we ended up at a table near the dining rooms exit door which was open to the hall and stairway. We felt kind of segregated from the rest of the diners and probably at the worst table in the entire restaurant. All the servers had to pass our table coming and going from the kitchen so we felt like we were located next to a busy freeway. To make things even better a passenger proceeded to get violently ill just outside the exit door and it took half an hour for someone to come and clean it up. We alerted a server right away to let them know what had happened but lost our appetite due to the smell and watching passengers and crew proceeded to slip through the mess. At no point did anyone offer to move us and because we were at the later dining there were lots of open seats so all in all the situation was handled badly. This was just the first night and it proceeded downhill from there. The food was just OK for the duration, our last Disney Cruise the food was excellent. We also had booked a couples massage in advance. The message was wonderful but just after we got our robes back on after the treatment our technicians came in and bombarded us with upsetting services and product which turned a blissful experience into a negative one very quickly. We did have another treatment scheduled but we canceled because we felt so harassed. Trying to have photo's taken during photo opportunities was also a nightmare. We felt like cattle, waiting for at least an hour to have a photo taken at one point we waited an hour in line and when we got up to the front we were told to come back later because they were taking a break and that included all the people standing behind us. Our shore excursion was a disaster. We paid a lot of money to go to a beach excursion to find out when we arrived there were riptides so we couldn't go into the ocean. They knew before we even left the ship but didn't tell us until after we took a 45 min boat ride to get to the destination. On top of that there was only two guides for approximately 100 guests. Many of us complained about what happened but no refunds were offered. We also found out a couple days into the cruise that a lot of activities were cancelled because of a flu epidemic on the ship. As is turned out a bunch of passengers came onto the ship sick with the flu which eventually got passed on to other passengers and crew members so it seemed like half the people on the ship had to stay in their cabins so the virus would be somewhat contained. We sent a letter to the cruise line letting them know of our disappointing experience and received nothing from them. Not even an apology. I expected a lot more from Disney Cruise line. Like I said I have been on several of their cruises and had a great time but this was a disaster right from the start.We saved up for months for this vacation and for the most part the majority of this could have been handled better. We did have two more cruises booked with Disney for future travel but when we didn't receive any acknowledgement regarding this trip we cancelled all other vacations with the company and will probably not travel with them again

Plague Ship

Disney Fantasy Cruise Review by dashmore

11 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Eastern Caribbean
  • Cabin Type: Deluxe Oceanview Stateroom with Verandah
We have been on several Disney Cruise vacations in the past and had a wonderful time but this past experience was a huge disappointment. We were on one of the Christmas holiday cruises on the Fantasy and I must say this was the worst vacation by far we have ever experienced. To start with our room was great and the room attendant was wonder, but because of the location of our room we really could not use our balcony because it was constantly covered in soot from the ships smoke stacks (?).

Our first night of dining we ended up at a table near the dining rooms exit door which was open to the hall and stairway. We felt kind of segregated from the rest of the diners and probably at the worst table in the entire restaurant. All the servers had to pass our table coming and going from the kitchen so we felt like we were located next to a busy freeway. To make things even better a passenger proceeded to get violently ill just outside the exit door and it took half an hour for someone to come and clean it up. We alerted a server right away to let them know what had happened but lost our appetite due to the smell and watching passengers and crew proceeded to slip through the mess. At no point did anyone offer to move us and because we were at the later dining there were lots of open seats so all in all the situation was handled badly. This was just the first night and it proceeded downhill from there.

The food was just OK for the duration, our last Disney Cruise the food was excellent. We also had booked a couples massage in advance. The message was wonderful but just after we got our robes back on after the treatment our technicians came in and bombarded us with upsetting services and product which turned a blissful experience into a negative one very quickly. We did have another treatment scheduled but we canceled because we felt so harassed.

Trying to have photo's taken during photo opportunities was also a nightmare. We felt like cattle, waiting for at least an hour to have a photo taken at one point we waited an hour in line and when we got up to the front we were told to come back later because they were taking a break and that included all the people standing behind us.

Our shore excursion was a disaster. We paid a lot of money to go to a beach excursion to find out when we arrived there were riptides so we couldn't go into the ocean. They knew before we even left the ship but didn't tell us until after we took a 45 min boat ride to get to the destination. On top of that there was only two guides for approximately 100 guests. Many of us complained about what happened but no refunds were offered.

We also found out a couple days into the cruise that a lot of activities were cancelled because of a flu epidemic on the ship. As is turned out a bunch of passengers came onto the ship sick with the flu which eventually got passed on to other passengers and crew members so it seemed like half the people on the ship had to stay in their cabins so the virus would be somewhat contained.

We sent a letter to the cruise line letting them know of our disappointing experience and received nothing from them. Not even an apology. I expected a lot more from Disney Cruise line. Like I said I have been on several of their cruises and had a great time but this was a disaster right from the start.We saved up for months for this vacation and for the most part the majority of this could have been handled better.

We did have two more cruises booked with Disney for future travel but when we didn't receive any acknowledgement regarding this trip we cancelled all other vacations with the company and will probably not travel with them again
dashmore’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Deluxe Oceanview Stateroom with Verandah
Cabin 05C 6688
Cabin was clean and well equipped. Room attendant was wonderful. Balcony had limited use due to soot everyday.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins