Nieuw Amsterdam Cruise Review by WinterFun54
- Sail Date: February 2017
- Destination: Caribbean
- Cabin Type: Deluxe Ocean-View Verandah Stateroom
This is where Holland America truly dropped the ball on customer service.
The front line staff were just as surprised as the passengers that this was going to be the arrangement for the dining room so they did not have any answers for us.
The customer service staff that should have been available to resolve the issue were nowhere to be found.
I asked a couple of times to speak with people in authority and received no response. I understand that folks that took more time than I did out of my holiday time did actually speak with someone but all that was offered was limp apology and certainly no action was taken to address our concerns. Even folks who were 5 Star Mariners were treated very poorly in an effort to accommodate the large group.
I realize that not getting dinner at the time that suited us was really a first world problem but as the cruise went on and there was no response to my concerns I was wondering what would have been the response of the staff if there had been a serious issue to be addressed.
The Dining Debacle became a constant point of conversation with other passengers that we met. I understand that this group regularly books with Holland America so beware you could be on the same kind of trip.
I did complete the electronic survey that Holland America sent me when I returned home highlighting my concern with the poor customer service and indicated I would be willing to discuss the problems. I have not had any response.
We did enjoy the time away from winter and the ports of call were nice to visit. Our cabin staff were very attentive and did a very good job of taking care of us.
I will not choose Holland America again, there are other cruise lines and other winter warm weather vacation choices that I will certainly consider in the future.
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